Customer Service Officer

Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of the sales department, scheduling customer contact visits and processing orders.

As a Customer Service Officer you could be leading a team meeting, rostering staff for the help desk, analysing consumer behaviour, dealing with an escalated customer complaint, or surveying customers about their overall service experience. You’ll need strong interpersonal and conflict resolution skills.

Future demand High
Average yearly income $62,400
Skill level Beginner

How do I become a customer service officer?

All skill levels Beginner Experienced
BSB50120

Diploma of Business

Blended, Online
12 months
$0 - $6,318
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023)

Most popular retail courses

21st July 2022)

How to start a career as a Medical Receptionist

7th December 2021)