The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Students will need to complete work placement supervised by qualified staff in order to gain hands-on experience in a real-world setting.
Government funding may be available for eligible students. Funding is available for vocational education courses that meet skills shortages on a state level.
Entry requirements for the Certificate II in Workplace Skills vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
Government funding may be available to Australian citizens or permanent residents. Eligibility depends on your location, employment status, and whether the course and provider are approved for funding.
The Certificate II in Workplace Skills will prepare you for the following roles.
Office Assistants (also known as clerks) provide administrative support to a team of professionals. They assist with typing, filing, opening and di...
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
Personal Assistants (also known as PAs) support managers and professional work teams. They take care of business correspondence, appointments, trav...
A Retention Specialist develops customer loyalty for a store, brand or organisation. You’ll make sure customers and clients have a positive experie...
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
Compare all providers for the Certificate II in Workplace Skills available in your area to find the right fit for you.
There are a total of 71 providers for this course. Find a provider in your area .
