About Work & Training

The Certificate III in Business reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge.

This qualification would suit people who wish to develop broad, entry-level skills for the business environment.

The training utilises materials such as learner guides, relevant websites, video clips, and paper-based resources. Assessments will be conducted using knowledge, project, observation and competency conversation assessment tools.

The Certificate III in Hospitality reflects the role of individuals who have a range of well-developed hospitality service, sales and operational skills, with a sound knowledge of industry operations.

This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Certificate IV in Business is suited to those working as administrators and project officers.

In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.

This qualification would suit people who wish to develop broad, entry-level skills for the business environment.

Diploma of Community Services reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

Certificate IV in Ageing Support reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community-based environments.

Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery.

Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limiter parameters.

Certificate II in Retail Services reflects the role of front-line retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under the direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They demonstrate a sound knowledge of product and service offerings.

These individuals possess a range of well-developed skills where discretion and judgment is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

The Certificate II in Hospitality reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge.

This qualification would suit people who wish to develop broad, entry-level skills for the hospitality environment.

Certificate IV in Leisure and Health reflects the role of workers participating in the design, implementation and evaluation of leisure, health activities and programs for clients in one or more sectors.

Workers may be in residential facilities and/or in community agencies and day centres, completing specialised tasks and functions in relation to leisure and health. While workers are responsible for their own outputs, work is carried out under direct or indirect supervision within defined organisation guidelines.

Certificate IV in Community Services reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

This entry level qualification is funded by Skills Tasmania for eligible jobseekers and is a pre-employment, 23 week course for those wishing to gain employment as a carer within the Aged Care Industry.

This course includes a compulsory 4 week full-time work placement.

Certificate III in Individual Support reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

Certificate III in Individual Support reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

Work involves using discretion and judgment in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

This first aid course is nationally recognised and will provide you with the skills and knowledge to respond to a range of first aid situations. The course will cover topics such as providing CPR, using an AED, and managing anaphylaxis and asthma. Students will be assessed using a blended approach of online knowledge questions and practical assessment tools.

Certificate II in Workplace Skills reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.

This course is designed to teach you CPR and other essential first aid skills. The course will be delivered by a professional trainer with extensive industry experience. You will learn the DRSABCD action plan and emergency response, legal issues in first aid, use of automated external defibrillators (AED), and cardiopulmonary resuscitation (CPR). Upon completion of the course, you will be able to demonstrate the practical skills and knowledge regarding all of these topics.

Are you looking to work in a licensed venue in Tasmania? Make sure you have an RSA certificate.

To get your certificate, you must be 16 years of age or older and attend an approved RSA course delivered by a registered training organisation. If you’ve been employed for less than three months, you must enrol in the course or actively participate in it to get your certificate within the first three months. Get your RSA certificate today and serve alcohol responsibly.

This FULLY FUNDED program is designed to equip participants with the basic knowledge, skills and confidence to communicate and interact with customers and colleagues effectively and professionally in hospitality environments.

Upon completion of this skill set, participants will receive a statement of attainment for three nationally recognised units of competency that can be credited towards a Certificate II or III in Hospitality.

As of December 2023 Tasmanian Food Businesses are legally required to have a Certified Food Safety Supervisor (FSS).

Work & Training are offering 2-day workshops as well as a hybrid model (online and workshop) state-wide.

This units equips the Food Safety Supervisor with the necessary skills to manage food in a safe and hygienic way.

The Certificate II in Kitchen Operations reflects the role of individuals working in kitchens who use a defined and limited range of food preparation and cookery skills to prepare food and menu items

Certificate IV in Disability reflects the role of workers in a range of community settings and clients’ homes, who provide training and support in a manner that empowers people with disabilities to achieve greater levels of independence, self-reliance, community participation and wellbeing.

Workers promote a person-centered approach, work without direct supervision and may be required to supervise and/or coordinate a small team.