Work & Training
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)Certificate II in Retail Services reflects the role of front-line retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under the direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Delivery mode
Work & Training offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Work & Training
Work & Training operates across Tasmania providing group training and training services. For over 30 years we have taken pride in our excellent reputation for service provision and partnership with businesses.
Operations began in 1988 and today Work & Training employ in excess of 250 apprentices, trainees and labour hire employees. We deliver training to more than 450 students per year through our Registered Training Organisation (RTO) and host a variety of employability programs through our Foundation Skills Division. These collective services allow Work & Training to tailor employment solutions to a vast range of stakeholders across Tasmania.
The organisation is committed to increasing the skills and employment opportunities of all Tasmanians, including working with indigenous and culturally-diverse people, long-term unemployed, and people with a disability.
With offices located in Hobart, Launceston, Devonport and employing in excess of 40 dedicated team members across Tasmania, Work & Training are well equipped to meet the employment and training needs of the State.
We are a not-for-profit organisation. Any surpluses we make are reinvested back into our business to expand the delivery of employment and training services to Tasmanians. Governance occurs via our Board of Directors who guide the strategic direction and provide effective leadership for our business.
