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A Claims Officer processes insurance claims for clients. You might take initial claim details and liaise with the policy holder and any other stakeholders involved. Claims Officers might have to investigate the details of an insurance claim and collect necessary paperwork or evidence. You might advise clients on their insurance coverage and maintain contact with them during the claims process.
Claims Officers should have good personal skills and be able to provide excellent customer service. It’s important that you can communicate well with clients from a range of backgrounds and understand their situation. Claims Officers should be able to deal with the needs of several clients at one time and be able to use a range of software and technologies.
There are 4 courses available for people who want to become a Claims Officer.
Possible job outcomes:
The FNS51420 Diploma of Loss Adjusting qualification is intended for loss adjusters providing standard services across various insurance organisations. Individuals in these roles operate independently, resolving complex issues, researching, analysing, and evaluating data from diverse sources. They demonstrate initiative in planning, coordinating, and assessing their work, offering guidance to colleagues. Duties typically involve analysing claims data, conducting investigations, and overseeing operational performance. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 12 months.
Become a life insurance consultant with the nationally recognised FNS41521 Certificate IV in Life Insurance. This hands-on qualification will help you develop and maintain an in-depth knowledge of life insurance products and services. The course begins with an overview of the life insurance industry and the professional ethics and standards required of life insurance agents. You’ll then learn how to underwrite life insurance policies, evaluate and settle claims, use specialist terminology, and manage insurance claims portfolios. Enquire now for entry requirements, career outcomes, and course openings near you..
Average duration: 6 months.
The FNS30215 Certificate III in Personal Injury Management prepares entry-level employees for roles in the personal injury management sector. Graduates apply a broad range of skills and competencies with limited discretion and judgement within claims management. They demonstrate autonomy and judgement, taking limited responsibility in familiar situations under general supervision. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Get a job in the accounts or payroll department with the FNS30122 Certificate III in Financial Services. This nationally recognised qualification will teach you how to work within a compliance framework, collecting and recording data, then maintaining financial records. The course covers: organising workplace information, purchasing goods and services, working with spreadsheets, producing business documents, processing accounts and payroll data. Enquire now for the full list of study units, financial services career outcomes, and enrolment opportunities near you..
In Australia, a full time Claims Officer generally earns $1,050 per week ($54,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has dropped slightly over the last five years. There are currently 10,200 people employed in this industry and many of them specialise as a Claims Officer. Claims Officers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’d like to pursue a career as a Claims Officer, consider enrolling in a Certificate III in Financial Services. You’ll develop the administrative skills necessary to work in banking, credit management or insurance. You’ll learn to use business technology and look at financial services legislation.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within insurance services. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Insurance Services
Assistant Broker
$960 weekly pay
Assistant Underwriter
Claims Officer
$1,050 weekly pay
Actuarial Analyst
$1,250 weekly pay
Claims Consultant
$1,150 weekly pay
Claims Specialist
Insurance Analyst
Insurance Broker
$1,350 weekly pay
Insurance Claims Assessor
$1,540 weekly pay
Insurance Consultant
Insurance Specialist
Insurance Underwriter
Actuarial Consultant
$1,500 weekly pay
Risk Advisor
Risk Analyst
$1,920 weekly pay
Learn more about Claims Officer courses in your area.