About Skills Strategies International

This qualification is suitable for those looking for career advancement or wanting to close skill gaps in the Human Resources area. All organisations have a requirement for Human Resources Management regardless of whether it is integrated into the roles of supervisors and managers or the organisation has a Human Resources team. Knowledge of legal and compliance requirements in Human Resources Management is part of today’s complex workplace.

The qualification is delivered online with a rolling intake so you can commence any time and work at your own pace. Assessments are integrated into your workplace activities to provide a real and valuable experience. Where appropriate our facilitators will visit you on-site and work closely with you to ensure you meet your scheduled goals.

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Customer service has become one of the most important elements of a good business. Good customer service is important for companies not only to survive, but also thrive.

The Certificate IV in Customer Engagement will enable you to enhance your customer service to deliver premium service to your clients. This may include implementing customer service standards, responding to complex customer requests, operational planning and effective team leadership skills.

The Graduate Diploma of Management (Learning) is focused on the complexities and uncertainties in management environments within the education realm, or the education and training efforts of an enterprise. The course is structured around developing autonomy, ability to respond adequately and organisational management in order to help a corporation or education institute meet their learning needs.

This qualification may apply to leaders and managers in an organisation where learning is used to build organisational capability.

The program will use innovative learning strategies to develop and recognise your capacity to implement organisational capability development. Learners will generate and evaluate complex ideas as well as initiate, design and execute major learning and development functions within an organisation.

The program will involve the completion of a workplace project that uses and develops workplace skills and provides real workplace outcomes.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as front-line sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

This qualification reflects the roles of training developers and instructional designers who are responsible for analysing training needs, designing training solutions and products to meet workplace capability requirements, and evaluating the effectiveness of training programs.

They may have a role in providing guidance and advice to trainers and assessors, promoting innovative practices, e.g. e-learning, and in researching and incorporating best practice in training and assessment into training programs and products.

This quali?cation is aimed at participants who are working in a training role within an organisation and are responsible for the design of products and training solutions and leading other trainers and assessors as well as designing approaches to learning and assessment strategies across their organisation or in the VET sector.

This qualification reflects the role of a variety of workers who use a range of factual, technical and procedural knowledge to provide assistance to health professional staff for the care of clients. Health services assistance involves the worker in direct client contact under supervision.

This course is delivered in partnership with Christal Clear Training.

This qualification aims at providing you with the skills and knowledge needed to work in a hospital environment, as a acute care assistance, assistant in nursing, nursing assistant, nursing support worker, orderly, operating theatre technician, theatre support, patient service attendant, patient support assistant, patient care assistant, ward assistant, wards person, ward support.

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

This qualification provides occupation outcomes for individuals to work in a leadership capacity for organisations, groups or enterprises. They require a whole system approach to planning, designing, managing and implementing integrated permaculture projects and programs, permaculture community programs, and the operation of permaculture enterprises.

The qualification is suited to learners who wish to work within organisations and enterprises where skills in strategic planning and project management, natural system and land use planning, and specialist permaculture design are required. Work is likely to involve working with teams of people at the strategic level as well as working with people of diverse backgrounds and abilities.

This qualification is the ideal start to a future career as a business professional. It is suitable for those who have substantial business experience and who want to further develop their skills and knowledge. It is also the ideal qualification to develop your own business, equip you to take a job promotion or to help you enter university with credits under your belt.

The course will enhance your business skills and provides opportunity to specialise in a specific area of business. You will also learn how to communicate in a business environment, build effective relationships with clients and colleagues and gain management skills.

This qualification is suitable for those working in administration or on specific projects. It will enable you to develop your career pathway and improve your skills and knowledge. It can also be delivered across a team to enhance team performance so as to improve your effectiveness, efficiency and profitability as a business.

We can enhance the course with LEAN strategies or DISC profiling depending on your organisational needs.

We work with you to achieve what you want from your training and to select units that meet your business needs.

While the course can be delivered face-to-face for organisations and groups, it is offered on an ongoing basis as RPL or supported online delivery.

Skills Strategies International delivers the Diploma of Leadership and Management ‘business mastery style’. An understanding of leadership skills and processes will help lay the foundations to help you manage your own performance and that of others within your team.

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts and are looking to upskill or fine tune their leadership performance. The qualification is designed for middle managers and supervisors with the responsibility of managing a team of people, and those who participate in operational planning and change management.

To enable a productive and collaborative learning environment we have designed a tutorial (seminar) workshop style delivery in combination with online learning and collaborating. This format will allow for networking, sharing of business strategies and operational planning.

This course will provide you with solid skills and understanding of the tasks and requirements of working in management, including leading and managing the performance of others, operational, financial and workforce planning and building sustainable and improved work practices. You will have the opportunity to sit alongside other industry professionals and share strategies and successes on business improvement.

Skills Strategies International delivers the Certificate IV in Leadership and Management ‘business mastery style’. Develop skills and strategies to be able to lead, guide and support a team in our interactive tutorial style workshops. The workshops are designed to allow for collaboration and networking with other industry professionals.

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

Organisations need supervisors and team leaders who are highly effective and produce results through people. This training in front line management will enable you to work in a range of supervisory roles and environments, and will prove invaluable as you progress in your managerial career. You will have the opportunity to sit alongside other industry professionals and share strategies and successes in business improvement.

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. An understanding of leadership skills and processes will help lay the foundations to build your management skills and career.

This course will provide you with solid skills and understanding of the tasks and requirements of working in management, including leading and managing the performance of others, operational, financial and workforce planning and building sustainable and improved work practices.

This course is suitable for those looking for career advancement or wanting to close skill gaps in the Human Resources area. All organisations have a requirement for Human Resources Management regardless of whether it is integrated into the roles of supervisors and managers or the organisation has a Human Resources team. Knowledge of legal and compliance requirements in Human Resources Management is part of today’s complex workplace.

The course is delivered online as a self-paced option with access to a fully customised eLearning environment. The online environment includes PowerPoint resources, reading materials, discussion forums, access to assessments and resources.

Assessments are integrated into your workplace activities to provide a real and valuable experience. Where appropriate, our facilitator will visit you on-site and work closely with you to ensure you meet your scheduled goals.

The Cert III in Individual Support (Disability) is Australia’s latest disability training course. It is ideal for those who want to develop their career in the disability care industry by gaining the latest nationally accredited qualification for care givers and support workers. You will gain the knowledge and skills to work effectively in the disability support industry, caring, enabling them to maintain independence, understanding and supporting people with disabilities.

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan for provision of person-centred care to people who may require support due to ageing, disability or some other reason. Workers are being required to increasingly support people in their homes, support people with increasingly complex needs, to tailor care and support approaches to meet individual needs with increased ‘client’ choice.

The CHC33015 Certificate III in Individual Support (Ageing, Home and Community) is designed to provide training to entry level workers who want to work in residential aged care facilities, community care, disability care, community-based organisations and hospitals.

This qualification reflects the role of workers in the community and/or residential setting (residential aged care facilities) who follow an individualised plan for provision of person-centred care to people who may require support due to ageing, disability or some other reason. Workers are being required to increasingly support people in their homes, support people with increasingly complex needs, to tailor care and support approaches to meet individual needs with increased ‘client’ choice. The course combines both theory and practical training, with the bulk of the learning and assessment in the workplace where learners will be practising newly acquired knowledge through delivery of skills in areas relating to personal care, assisting people to maintain independence in their home of choice and provide welfare and support services to assist some of the most vulnerable people in the community.

This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector.

This qualification (or the skill sets derived from units of competency within it) is also suitable preparation for those engaged in the delivery of training and assessment of competence in a workplace context, as a component of a structured VET program.

The volume of learning of a Certificate IV in Training and Assessment is typically is typically six months to two years.

Those entering this program must be able to demonstrate vocational competency in their proposed teaching and assessing area. Vocational competency is defined as broad industry knowledge and experience, and may include, but is not limited to, holding a relevant unit of competency or qualification.