Skills Strategies International
Certificate IV in Customer Engagement
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Customer service has become one of the most important elements of a good business. Good customer service is important for companies not only to survive, but also thrive.
The Certificate IV in Customer Engagement will enable you to enhance your customer service to deliver premium service to your clients. This may include implementing customer service standards, responding to complex customer requests, operational planning and effective team leadership skills.
Delivery mode
Skills Strategies International offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
Locations
- Balcatta
- Mandurah
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate IV in Customer Engagement will prepare you for the following roles.
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Account Manager
Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geograph...
Sales Manager
Sales Managers manage a team of sales representatives and consultants, setting sales targets and overseeing the departmental budget for wages and i...
Sales Analyst
Sales Analysts carry out market research to determine prospects for the company’s service offerings, as well as the market for new goods and servic...
Business Development Manager
Business Development Managers generate new business opportunities for their organisation — managing key customer accounts and promoting the company...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
About Skills Strategies International
Skills Strategies International has been a trusted learning partner for both the public and private sector for close to 20 years. Our reputation to enhance knowledge and people skills has seen us become a preferred training organisation for leading companies. Our customer centred and unique approach allows us to deliver professional and practical workforce development and training that continues to add value to organisations in a rapidly changing environment.
We are committed to understanding client needs and provide innovative learning strategies to improve people performance and capabilities. We have a track record in delivering training programs that accelerate the achievements of the individual, and the organisation.
