About Workplace Training Strategies

Get the skills you need to become a successful workplace leader with the BSB40520 Certificate IV in Leadership and Management. This nationally recognised qualification covers the essential aspects of team leadership, workplace relationships, and operations management — then you choose electives that support your actual job role (eg, WHS and risk management, personal productivity, financial reporting, workplace diversity). You’ll graduate a more effective communicator with an arsenal of administration, IT, and digital work skills. Enquire now for the list of study units and upcoming enrolment dates..

The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management, big data, industrial relations, customer service. Enquire now for the list of study units, elective choices, and upcoming enrolment dates..

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities..

Fancy a career as a pastry chef? The FBP20221 Certificate II in Baking prepares you for work in a contemporary bakery, or a trade apprenticeship in bread and pastry making. In this nationally recognised course you’ll learn how to make fresh bread and pastries as well as biscuits, cookies, and sweet yeast products. At the same time you’ll be introduced to the essentials of retail trading, food preparation equipment, and maintaining ingredient stores. Enquire now for the course schedule and a list of training centres..

Become a qualified baker with the FBP30521 Certificate III in Baking. This nationally recognised training course teaches you how to bake different types of bread, cakes, pastries, biscuits, and artisan products — at a commercial bakery. The course takes a year to complete, and you’ll graduate with the skills and confidence to operate a range of industrial mixers, ovens, and food preparation equipment. Enquire now for the list of entry requirements and opportunities for enrolment..

Become a commercial baker with the FBP30421 Certificate III in Bread Baking. This nationally recognised trade qualification teaches you how to bake a full range of bread products including savoury, sweet yeast, artisan, and speciality flour bread products. You’ll learn the finer points of bread production (scheduling, food preparation equipment, frozen dough, finishes and fillings) as well as retail and inventory skills. Enquire now for course dates, entry requirements, and study unit choices..

Become a qualified pastry chef or cake decorator with the FBP30321 Certificate III in Cake and Pastry. This nationally recognised course is also a trade qualification and you’ll graduate with commercial grade baking skills. The course will teach you how to make and decorate contemporary cakes, pies, pastries, croissants, meringues, puddings, sponges, fillings, and artisan products. You’ll also gain essential back-of-house skills including OHS, food safety programs, recipe calculations, stock ordering, retail sales and inventory control. Enquire now for enrolment dates, study unit choices, and opportunities for subsidised training..

Do you work in hospitality food and beverage and need the skills to maintain the organisation’s food safety program? The SITSS00069 Food Safety Supervision Skill Set is a nationally recognised mini-course that will teach you how to keep food safe for human consumption during preparation, storage, display, and service. You’ll also learn safe food handling practices that comply with the Australia New Zealand Food Standards Code. The course also covers: food disposal, single use items, temperature controlled food, critical control points, non-conforming practices, and more. Enquire now for the full list of entry requirements, food safety supervisor career outcomes, and upcoming enrolment opportunities near you..

If you’d like a job at a restaurant, coffee shop, bistro, or mobile catering outlet you need a food handler’s certificate. The nationally recognised SITSS00068 Food Handling Skill Set meets these requirements and delivers the skills and knowledge you need to work in hospitality venues around Australia. The course covers: food hazards, cross contamination, temperature controls, personal hygiene, food-borne illness, cleaning and sanitising, infection controls, and much more. Enquire now for the list of hospitality competencies and upcoming next enrolment dates in your area..