Workplace Training Strategies
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of sale operator. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores, retail outlets and quick service restaurants.
What will make your training program stand out is how we teach and what you learn. Our programs give you flexibility to study whilst remaining in your workplace connected with your staff and peers. You will be able to take advantage of the best knowledge and learning in order to achieve your goals. At Workplace Training Strategies you will gain knowledge and put it to practice
Delivery mode
Workplace Training Strategies offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Workplace Training Strategies
With over 20 years industry experience, CEO, Charmaine Oliver founded Workplace Training Strategies in 2005. Charmaine knew the industry needed an RTO that wanted to see businesses excel and become industry leaders. WTS has a large range of specifically designed Nationally Accredited courses on scope that will improve the overall customer experience as well as ensuring your team holds the necessary skills to ensure your business is running at peak performance.
Help train your team to share your company’s values beliefs and passions and change their mindset from just another job to making a difference for themselves and your company. Workplace Training Strategies will handle every aspect of your program from helping you access Government Funding to tailoring your unique program. With a large range of courses on our scope including Certificate and Diploma qualifications, and Leadership, Management and Corporate training, we will take you and your company from good to great! WTS will help you unlock your full potential. We also provide non-accredited short courses and customer service training designed to produce motivated employees who have sound knowledge, abilities and the confidence to succeed.
At WTS we offer a flexible delivery model that will accomodate to all your business needs. Our learning and training techniques will be tailored to your business. We will set goals from day 1 and cater every session around training your team to succeed. As well as face to face training and assessment, we also offer online and blended learning models to accommodate all workplaces and individuals. At WTS we pride ourselves on turning the rhetoric into reality.
