Workplace Training Strategies
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)Not currently employed?
Contact a Group Training Organisation (GTO) such as MEGT, Apprenticeship Support Australia, or MAS National for guidance and placement opportunities .
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of sale operator. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores, retail outlets and quick service restaurants.
What will make your training program stand out is how we teach and what you learn. Our programs give you flexibility to study whilst remaining in your workplace connected with your staff and peers. You will be able to take advantage of the best knowledge and learning in order to achieve your goals. At Workplace Training Strategies you will gain knowledge and put it to practice
Delivery mode
Workplace Training Strategies offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Workplace Training Strategies
WTS is a successful, dynamic and unique results driven Registered Training Organisation. We tailor each training course to suit your specific needs by setting goals to ensure your business is going to grow and develop to exceed industry standards.
In business we believe if you are not operating at peak performance then you have room for improvement, a philosophy we apply to our own business and pass on to you. We practice what we preach at WTS, and this results in outcomes and targets being met by your staff and company.
At WTS we bring together talented and passionate people and give them an opportunity to work towards the goal of transforming businesses.
