Australian College of Commerce & Management

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

DELIVER REWARDING CUSTOMER SERVICE THROUGH QUALITY CUSTOMER ENGAGEMENT

Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture.

Delivery mode

Australian College of Commerce & Management offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* Unknown
NSW, ACT, QLD, TAS
  • NSW Subsidised Training This training may be subsidised by the NSW Government for eligible individuals. Places are limited.
  • ACT Subsidised Training This training may be subsidised by the ACT Government for eligible individuals. Places are limited.
  • QLD Subsidised Training This training may be subsidised by the QLD Government for eligible individuals. Places are limited.
  • TAS Subsidised Training This training may be subsidised by the TAS Government for eligible individuals. Places are limited.
Enquire with a course provider to check your eligibility.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Enquire with Australian College of Commerce & Management to find out more.
Study mode Online
Duration 12 Months
Estimated fee* $0 - $0 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Australian College of Commerce & Management

Since 1996 the Australian College of Commerce and Management has been providing high quality training and vocational education to students across business, accounting, administration, IT, leadership and finance courses.

Over that time we have continued to grow and are proud of our long term clients and the many students who choose to take their second course with us; and our ongoing government contracts. Proof that we deliver what we promise!