TIME Education and Training
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET) The BSB30120 Certificate III in Business (Customer Engagement) is an excellent choice for front line and entry customer service roles and can be easily aligned to your businesses recruitment/induction/initial training strategy. With great customer service an essential core to any business, it further assists employers to take advantage of this program as part of their workforce management strategy. Dependent on elective choices this program works equally well with developing sales, marketing and call centre staff.Delivery mode
TIME Education and Training offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Face to Face Classroom training in Adelaide
Locations- 83-87 Henley Beach Road, Mile End South Australia 5031, Australia
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
About TIME Education and Training
Time Education & Training is a Registered Training Organisation (RTO40058) that offers tailored services focused on creating growth, operational excellence and sustainability. We achieve this through the development of people, systems and processes by enhancing organisations or individuals capabilities and competencies. We believe in the effectiveness of competency based training; where the acquisition of knowledge converted immediately into practical workplace application is essential for effective vocational education and training. Underpinned by exceptional leadership, management and emotional intelligence, our team delivers outstanding results building a culture of continuous improvement, innovation, productivity and efficiency.
