Designer Life
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals working in a range of customer service roles. Duties would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
This qualification provides a pathway to work in the sales and marketing sector. Individuals with this qualification are able to perform roles such as customer engagement officer or customer engagement assistant.
Delivery mode
Designer Life offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- 8 Prospect Street, Fortitude Valley
- 25 Wood Street, Nundah
- 1/11 Creek Street, Redcliffe
- 5/454 Samford Road, Gaythorne
- 49 Sherwood Road, Toowong
- Shop 4, 146 Beaudesert Road, Moorooka
- Unit 11a, 309 Mains Road, Sunnybank
- Level 2, 18-22 Blackwood Road, Woodridge
- Units 5, 9, 10, 11/123 Browns Plains Rd, Browns Plains
- Shop 3, 1937 Logan Road, Upper Mount Gravatt
- Unit 7B, 39 Old Cleveland Road, Capalaba
- 54 Edith Street, Wynnum
- 2/120 River Hills Road, Eagleby
- 96-102 City Road, Beenleigh
- Suite 5 West, 2 Fortune Street, Coomera
- 2605/5 Lawson Street, Southport
- 2/30 William Street, Beaudesert
- 18/400 Ruthven Street, Toowoomba
- 33/D3 Archibald Street, Dalby
- 475 Gympie Road, Strathpine
- 420 Deception Bay Road, Deception Bay
- 71 King Street, Caboolture
- 68 Kingsford Smith Parade, Maroochydore
- 166 Bazaar Street, Maryborough
- 27 Main Street, Pialba
- 5 Targo Street, Bundaberg
- 43a Victoria Street, Mackay
- 20 Queen Street, Ayr
- 2/199 Ingham Road, West End
- 3/262-272 Ross River Road, Aitkenvale
- 35 High Range Drive, Thuringowa
- 2/23 Gill Street, Charters Towers
- 81 Miles Street, Mt Isa
- 1/110 Lannercost Street, Ingham
- 32 Ernest Street, Innisfail
- Level 1, Suite 48 Orchid Plaza, 58 Lake Street, Cairns
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
About Designer Life
Designer Life endeavours to find employment opportunities for Job Seekers, and our vision doesn’t stop there. By creating these opportunities, we hope to assist individuals in becoming independent, self-supporting members of society, who value the importance of gaining reliable, on-going, and financially stable employment.
