Insight Training
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)Our nationally recognised BSB30120 Certificate III Business (Customer Engagement) aims to arm you with the tools to keep customers returning. You will learn how to use industry essential skills like delivering customer service, processing customer complaints, assisting with customer difficulties and advising customers on products and services, all of which are significant in ensuring you keep your customers happy.
Delivery mode
Insight Training offers this course through the following delivery modes:
Distance
Learn independently with online resources in a flexible and convenient environment.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
About Insight Training
Through vocational education, Insight Training's mission is to improve and develop people’s lives across the community and from diverse cultures through the provision of affordable and accessible vocational education and training in an inclusive environment.
