Australian College

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

Australian College offers a version of BSB30120 Certificate III in Business, with specialised units, to prepare you for a career in Customer Engagement. It is the person course for people seeking careers as Customer Centre Operators or Sales Consultants. In this course, you will gain skills in dealing with customer complaints, customer service excellence, multiple communication channels, time management and working effectively within a team environment.

Delivery mode

Australian College offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $0 - $2,800 Fees are based on full-time study.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Standard Tuition:
$2,800
Full Fee Tuition:
$2,800
Enquire with Australian College to find out more.
Study mode Online
Duration 15 Months
Estimated fee* $0 - $2,800 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Australian College

Quality education is a top priority for us. It is important for us to ensure that your course material is the latest training package and the course material is the best in the industry. As a student of Australian College, you are open to trainer, student and lecturer support whenever you need it.

We understand that choosing and paying for the right course is important to you. Australian College provides a number of payment plan options. You can choose to pay upfront or pay by instalments according to your customised personalised payment plan. We also offer group/corporate rates and traineeships availability.