Australian Institute of Technology Transfer
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)It might sound really obvious, but communicating effectively with your customers, clients, or colleagues is a critical skill to have in your work life. And given that we will spend most of our adult lives working, it pays to develop those skills at a nationally recognised level across Australia by employers and industries.
And that’s precisely why a Certificate III in Business with a specialisation in Customer Engagement is essential for anyone who has a job or is looking for a job.
As part of this qualification, you will also develop skills related to routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will be required to apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. This may include providing technical advice and support to a team or client.
There are also components of emotional intelligence, leadership and management across a range of enterprise and industry contexts.
Delivery mode
Australian Institute of Technology Transfer offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
About Australian Institute of Technology Transfer
As a Registered Training Organisation, we are accredited to deliver Nationally Recognised Qualifications from Certificate III to Advanced Diploma levels. All AITT courses are developed, customised, conducted, assessed, and certified to the standards set by the Australian Skills Quality Authority (ASQA) and Australian Qualifications Framework (AQF).
