Australian Institute of Technology Transfer

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

It might sound really obvious, but communicating effectively with your customers, clients, or colleagues is a critical skill to have in your work life. And given that we will spend most of our adult lives working, it pays to develop those skills at a nationally recognised level across Australia by employers and industries.

And that’s precisely why a Certificate III in Business with a specialisation in Customer Engagement is essential for anyone who has a job or is looking for a job.

As part of this qualification, you will also develop skills related to routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will be required to apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. This may include providing technical advice and support to a team or client.

There are also components of emotional intelligence, leadership and management across a range of enterprise and industry contexts.

Delivery mode

Australian Institute of Technology Transfer offers this course through the following delivery modes:

Blended

Combine the flexibility of online learning with the support of on campus learning.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $400 - $899 Fees are based on full-time study.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Standard Tuition:
$400
Full Fee Tuition:
$899
Enquire with Australian Institute of Technology Transfer to find out more.
Study mode Blended
Duration 12 Months
Estimated fee* $400 - $899 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Australian Institute of Technology Transfer

We work collaboratively with institutions, industry bodies and employers to understand and predict the skills that are required to advance careers and industries. We then develop and deliver programs that build the competencies and capabilities required.

As a Registered Training Organisation, we are accredited to deliver Nationally Recognised Qualifications from Certificate III to Advanced Diploma levels. All AITT courses are developed, customised, conducted, assessed, and certified to the standards set by the Australian Skills Quality Authority (ASQA) and Australian Qualifications Framework (AQF).

With our experience, expertise, commitment to the learning needs of our clients, and our caring, energetic and visionary team, AITT takes pride in actively and innovatively meeting the skills needs of Australia and the rest of the World.