North Metropolitan TAFE
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)This qualification will provide the training and skills to excel in any customer service role.
While completing this traineeship, you'll learn to work with multiple communication channels, provide excellent customer service, adhere to key performance indicators, work well in a team environment, provide support to a team, provide technical advice on products and services, and capture key data.
You'll gain the skills you need to succeed in customer service roles in the growing contact and service centre industry and be confident and ready to work in any office environment.
Delivery mode
North Metropolitan TAFE offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Assistant
A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About North Metropolitan TAFE
We are the largest TAFE college in Western Australia, with ten contemporary campuses across Perth’s north metropolitan area.
We offer over 350 courses from Certificate I to Advanced Diplomas, apprenticeships and traineeships, plus short courses and skill sets. Whether you’re just starting out in the workforce, looking to upskill, change careers or returning to work, we have a qualification to take you in the right direction.
