About NDA Training Tasmania

This course uses a mixture of theory, practical exercises and ‘on your feet’ public speaking to teach participants how to prepare and deliver convincing presentations.

This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size.

On completion of this course, attendees will be able to use MYOB to process the payroll for a small business or for a department in a larger business. A hands-on approach is taken during this course. The detailed, step-by-step exercises are designed to impart relevant skills and knowledge.

This course is both a workshop and training session. The course teaches personal and technical change management skills, and uses those skills to facilitate the planning of change within the client organisation.

On completion of the course clients will have a sound grasp of basic change management principles and be able to apply those skills in a real world environment.

Upon completion of this course attendees will be able to design, produce and deliver effective presentations.

This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.

This course is designed for current users of MYOB who wish to extend their knowledge and learn more about the customising and exporting aspects of MYOB. A hands-on approach is taken during this course. The exercises are designed to impart relevant skills and knowledge.

Upon completion of this course, attendees will be able to design, create and print business documents for use by others, using Microsoft Word and Publisher.

Upon completion of this course, attendees will have a strong skill base for developing and maintaining effective workplace spreadsheets.

This course teaches how to produce long documents with a wide range of complex layouts and formats, use automatic numbering systems, import data from other applications, work on documents with others, automate word processing operations, produce complex automated business documents including complex mail merges, and work with graphics.