Nationally Recognised Vocational Education and Training (VET)
This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size.
Delivery mode
NDA Training Tasmania offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
Locations
Level 3/110 Collins Street, Hobart
Level 1/65 St John Street, Launceston
Shop 4B/21 Alexandra Road, Ulverstone
Entry requirements
Domestic Students
There are no mandated entry requirements.
Additional requirements may apply.
Course fees
Estimated Fee*
$395$0
Fees are based on full-time study.
For more information about this course and payment options please enquire now.
The Process Customer Complaints will prepare you for the
following roles.
About NDA Training Tasmania
NDA is 100% Tasmanian owned and managed. It was established as NDA Computing by Nigel Davies in 1985. Karina Stojansek joined the team in 1996 and NDA expanded its range of services to include business skills training and later became a Registered Training Organisation (RTO) and Group Training Organisation (GTO).
