Retail Assistant

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide advice on products or services or process payment transactions. Retail Assistants may also create promotional displays and monitor stock levels. You might sell a range of products at your workplace or specialise in a particular type of product or service.

Retail Assistants should enjoy interacting with people and have excellent customer service skills. It’s important that you can communicate well with customers and work as part of a team. Depending on their workplace, Retail Assistants may have to work on weekends, at night or on public holidays.

Future demand High
Average yearly income $62,400
Skill level Beginner

How do I become a retail assistant?

All skill levels Beginner Experienced
SHB30221

Certificate III in Make-Up

Blended
4 months
$2,550 - $8,000
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SHB30121

Certificate III in Beauty Services

On Campus
6 months
$3,668 - $7,938
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR20216

Certificate II in Retail Services

Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,330
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR30216

Certificate III in Retail

Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $6,500
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SHB30321

Certificate III in Nail Technology

Blended, On Campus, Online
3 - 14 months
$0 - $10,255
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR10116

Certificate I in Retail Services

Blended, On Campus, Online, Traineeship
4 - 6 months
$0 - $1,885
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SHB20121

Certificate II in Retail Cosmetics

Blended, On Campus
4 - 24 months
$0 - $4,880
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
SIR20216

Certificate II in Retail Services (Food Speciality)

On Campus
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
HLTSS00065

Infection control Skill Set (Retail)

Blended, On Campus, Online
1 - 5 days
$0 - $199
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
SITSS00078

Customer Service Skill Set

On Campus, Online
2 weeks
$0 - $355
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

The Power Of Delegation

1st June 2019

6 Interesting careers and how to get started

22nd October 2019