Cairns

Local Government Customer Service Assistant

A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enquiries or direct questions to another staff member for further information. Local Government Customer Service Assistants might process customer payments, process applications or complaints or provide information on local government services.

Local Government Customer Service Assistants should have excellent interpersonal skills and be able to communicate with customers from a range of backgrounds. It’s important you can work as part of a team and follow correct procedures. Local Government Customer Service Assistants should be organised and be able to handle several tasks at one time.

Future demand Medium
Average yearly income $62,400
Skill level Beginner

How do I become a local government customer service assistant?

All skill levels Beginner Experienced
BSB50420

Diploma of Leadership and Management

Blended, Online
12 months
$0 - $6,068
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor
Project Coordinator Assistant Manager General Manager Area Manager Presales Consultant Regional Manager Service Director Team Administrator Governance Coordinator Creative Entrepreneur ICT Project Manager Data Miner Product Specialist Digital Project Manager Corporate Services Manager Account Manager Senior Risk Manager Park Manager Information Officer Customer Service Officer Life Coach Sports Facility Manager Landfill Supervisor Investigation Manager RTO Compliance Officer Intelligence Officer National Security Adviser Innovation Coordinator Customer Success Manager Chief Innovation Officer Logistician Innovation Manager Event Planner Strata Manager Student Experience Officer Travel Agency Manager Regional Coordinator Conservation Manager Venue Manager Real Estate Agency Manager Bank Manager Aquaculture Manager Sustainable Farmer Winemaker Vineyard Manager Planning Officer Social Media Strategist Cellar Door Manager Resilience Officer Head of Procurement Head of Digital Strategy Transformation Radio Producer Accounting Manager Financial Controller Forensic Accountant Customer Experience Manager Innovation Strategist Operations Officer Customer Service Manager Fraud Analyst Financial Assistant Assistant Broker Library Assistant Museum Assistant Librarian Gym Manager Fitness Centre Manager Sales Analyst High Performance Coach Event Director Exhibition Manager Tour Operations Manager Local Government Customer Service Assistant Reservations Manager HVAC Technician Council Member Bakery Manager Clinical Coder Grip
+ 79 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor Project Coordinator Assistant Manager General Manager Area Manager Presales Consultant Regional Manager Service Director Team Administrator Governance Coordinator Creative Entrepreneur ICT Project Manager Data Miner Product Specialist Digital Project Manager Corporate Services Manager Account Manager Senior Risk Manager Park Manager Information Officer Customer Service Officer Life Coach Sports Facility Manager Landfill Supervisor Investigation Manager RTO Compliance Officer Intelligence Officer National Security Adviser Innovation Coordinator Customer Success Manager Chief Innovation Officer Logistician Innovation Manager Event Planner Strata Manager Student Experience Officer Travel Agency Manager Regional Coordinator Conservation Manager Venue Manager Real Estate Agency Manager Bank Manager Aquaculture Manager Sustainable Farmer Winemaker Vineyard Manager Planning Officer Social Media Strategist Cellar Door Manager Resilience Officer Head of Procurement Head of Digital Strategy Transformation Radio Producer Accounting Manager Financial Controller Forensic Accountant Customer Experience Manager Innovation Strategist Operations Officer Customer Service Manager Fraud Analyst Financial Assistant Assistant Broker Library Assistant Museum Assistant Librarian Gym Manager Fitness Centre Manager Sales Analyst High Performance Coach Event Director Exhibition Manager Tour Operations Manager Local Government Customer Service Assistant Reservations Manager HVAC Technician Council Member Bakery Manager Clinical Coder Grip + 79 more
BSB40320

Certificate IV in Entrepreneurship and New Business

Online
10 - 12 months
$0 - $3,795
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
LGA50120

Diploma of Local Government

Online
12 - 24 months
$0 - $8,482
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

How to start a career in Legal Services

17th June 2021)

What can you do with a Diploma of Legal Services?

22nd September 2020)

How to start a career as a Personal Assistant

2nd December 2021)