Wollongong

Hotel Receptionist

A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their room. Hotel Receptionists might also answer phone calls, take reservations and process payments. You might assist guests by providing information on the local area or organising hotel services such as housekeeping or room service.

Hotel Receptionists should have excellent customer service skills and be good at communicating. Interpersonal skills are important and you’ll need to be able to work as part of a team. Hotel Receptionists should be organised and able to handle several tasks at once. Time management is crucial and you must be able to prioritise your daily workload.

Future demand High
Average yearly income $68,640
Skill level Beginner

How do I become a hotel receptionist?

All skill levels Beginner Experienced
Recommended
SIT30622

Certificate III in Hospitality
Blended, On Campus, Online
6 - 12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Catering Assistant Waiter Hotel Porter
Hotel Receptionist Bar Attendant Gaming Attendant Cafe Attendant Concierge Kitchen Attendant Barista Trainee Chef Cellar Door Manager Food Safety Supervisor Night Auditor Bartender Customer Service Manager Tour Guide Community Organiser Tour Driver Cooks Assistant Sandwich Hand Fast Food Assistant Executive Housekeeper Flight Attendant Gym Receptionist Food Service Assistant
+ 24 more
SIT20322

Certificate II in Hospitality
Blended, On Campus, Online, Traineeship
4 - 18 months
$0 - $3,340
  • There are no mandated entry requirements.
Additional requirements may apply.
Hotel Receptionist Hotel Porter Waiter
Cafe Attendant Gaming Attendant Bar Attendant Catering Assistant Concierge Kitchen Attendant Barista
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Hotel Receptionist Hotel Porter Waiter Cafe Attendant Gaming Attendant Bar Attendant Catering Assistant Concierge Kitchen Attendant Barista + 7 more
SIT10222

Certificate I in Hospitality
Blended
6 months
$1,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Concierge Hotel Porter Hotel Receptionist
Catering Assistant Kitchen Attendant Cafe Attendant Waiter Bar Attendant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Concierge Hotel Porter Hotel Receptionist Catering Assistant Kitchen Attendant Cafe Attendant Waiter Bar Attendant + 5 more
SITSS00078

Customer Service Skill Set
Online
2 weeks
$355
  • There are no mandated entry requirements.
Additional requirements may apply.
Bar Attendant Cafe Attendant Waiter
Retail Assistant Tourism Officer Hotel Receptionist Concierge Customer Service Representative
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Bar Attendant Cafe Attendant Waiter Retail Assistant Tourism Officer Hotel Receptionist Concierge Customer Service Representative + 5 more
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Hotel Manager

A Hotel Manager oversees daily hotel operations, supervising departments, ensuring compliance, handling budgets, and prioritising customer service.

Avg yearly income $114,400
Skill level Advanced

Hotel Porter

A Hotel Porter assists guests by carrying bags, delivering items, arranging services, and providing information on local attractions while ensuring excellent customer service.

Avg yearly income $52,000
Skill level Beginner

Motel Manager

A Motel Manager oversees daily operations, ensuring guest satisfaction, managing finances and staff, and addressing compliance and issues effectively.

Avg yearly income $104,000
Skill level Advanced

Common questions

How can I become a hotel receptionist?

To become a hotel receptionist in Wollongong, you may want to consider completing the Certificate III in Hospitality. This qualification will equip you with the skills and knowledge necessary for a career in this industry.

Are there training providers in Wollongong?

You can train to become a hotel receptionist by completing a qualification with Academy Green Learning or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.

What study modes are available?

There are several campuses within the Wollongong area that provide hotel receptionist training. The closest campus is 5km away from the center of Wollongong. You can also study a hotel receptionist course through online, traineeship learning. Find a course provider that best suits your study needs.

Further reading

How to start a career as a Medical Receptionist

7th December 2021)

Career spotlight: Hospitality professionals

17th September 2019)

Most popular tourism and hospitality courses

26th July 2022)