Bendigo

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or electrical products or you might be employed in a larger department or grocery store. Customer Service Assistants might deal with customer enquiries, demonstrate products or take part in promotional activities. You might process payment transactions and monitor levels of stock.

Customer Service Assistants should have excellent personal skills and be able to deal with customers from a range of backgrounds. You’ll need to be able to work in a team and communicate well with colleagues and customers. You should enjoy interacting with other people and helping them with their retail choices.

Future demand High
Average yearly income $54,600
Skill level Unknown

How do I become a customer service assistant?

All skill levels Beginner Experienced

Customer Experience: Elevate

Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR30216

Certificate III in Retail

Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $6,500
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR20216

Certificate II in Retail Services (Food Speciality)

On Campus
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
BSB30120

Certificate III in Business (Customer Engagement)

Blended, Online, Traineeship
12 - 18 months
$0 - $5,930
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

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