Search results for 'customer experience'

If you love travelling the planet why not become a travel consultant with the SIT30222 Certificate III in Travel? This nationally recognised training course opens the door to jobs with call centres, cruise lines, airlines, corporate travel companies, and travel agencies. Skills include: using computer reservation systems, providing advice on Australian and international destinations, arranging international flights and travel, making bookings, preparing quotes, engaging with customers, and more. Enquire now for the full list of study units, travel career outcomes, and upcoming enrolment opportunities near you..

The Digital Marketing short course is designed to enhance students' skills and build confidence in applying modern digital marketing strategies. Suitable for anyone, regardless of role or industry, this course provides the tools to drive growth through multichannel campaigns informed by data and customer insights. Whether students are experienced marketers aiming to stay ahead in the digital age or aspiring marketers looking to enter the field, this course equips them with in-demand digital marketing skills to make a significant impact. .

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution. .

The User Experience Design short course focuses on translating user wants and needs into intuitive digital experiences that enhance revenue, loyalty, and product success. This course prepares students to confidently address complex UX design challenges, emphasizing that the future of design hinges on user experience. UX skills are invaluable not only to designers but also complement various fields including visual design, marketing, product development, engineering, and business strategy, broadening professional capabilities across industries. .

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..

The UX/UI Design: Transform course is tailored for individuals aiming to secure positions in UX/UI design. It offers professional-level skills and knowledge in this field, adhering to current industry standards. Additionally, the course includes extensive career support, guiding students towards achieving their professional goals in UX/UI design. This combination of specialised training and career guidance ensures a well-rounded preparation for a successful career in the dynamic and creative world of UX/UI design. .

The UX/UI Design: Elevate course is ideal for enhancing professional expertise with in-demand skills in UX, UI, design thinking, and human-centred processes. Students will learn to design digital products that align with customer needs, conduct comprehensive market and user research, and develop effective user personas. The course covers ideation, crafting user-friendly designs, ensuring consistency with brand standards, and creating mockups, wireframes, and prototypes. Upon completion, students will showcase their practical UX and UI design skills through a personal project. .

The Product Management short course equips students with essential skills to lead cross-functional teams and launch successful products. It teaches how to balance business viability, technical feasibility, and customer desires, preparing students for roles in startups and enterprise product organizations. At the intersection of business, design, and technology, product management involves collaborating with stakeholders, designers, and developers to ensure products meet both business objectives and customer needs. This course provides the tools to guide products toward long-term success. .

The Service Design: Foundations course offers a comprehensive introduction to service design concepts, frameworks, and tools, suitable for professionals from various fields such as graphic design, industrial design, business analysis, or product management. Students will learn the principles of service design and design thinking, explore problem spaces, and conduct service design research. They will translate user research into insights, viewing services from the customer's perspective. The course culminates in a portfolio project where students showcase their approach and solutions to a service design challenge. .

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..

The User Experience Design: Foundations course is perfect for those eager to learn the essentials of this sought-after field. It delves into fundamental UX concepts, covering problem definition, various research methods, empathising with users, and turning research into ideas. Students will learn to establish a Minimum Viable Product (MVP), create prototypes, and use user feedback and usability testing for improvement. Additionally, they will develop assets that contribute to a portfolio project, demonstrating their approach and solutions to a UX challenge. .

The User Interface Design: Foundations course focuses on the aesthetics and interactivity of digital products like websites, software, and mobile apps. It covers essential aspects such as layout, grid, typography, and colour. Students will familiarise themselves with UI Design's background, core concepts, terminology, and applications. They will learn about wireframes, prototypes, key UI software, mood boards, and analysing client briefs. Additionally, the course introduces design challenges that students will tackle, forming the foundation of their portfolio projects. .

The Product Management: Transform course is perfect for those seeking a rapid entry into Product Management. Suitable for strategic thinkers who excel in leading diverse teams through various project phases, this course focuses on identifying unmet customer needs, addressing unresolved product issues, and devising feasible, financially viable solutions that add value to a business. It's designed for individuals ready to embrace a career that combines strategic oversight with practical problem-solving in a dynamic business environment. .

The Service Design: Elevate course equips students with comprehensive Service Design skills, from conducting research and drawing insights to ideating, prototyping, testing, and creating service blueprints. Students will gain a solid understanding of Service Design principles and learn to map and communicate the journey of a service across digital and offline channels. Upon completion, students will be proficient in visualising and solving service problems, making decisions based on research, and designing services that meet customer needs. This training is ideal for entrepreneurs and anyone looking to enhance their practical Service Design skills for immediate application. .

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities..

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..

A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships. The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Course delivery will vary depending on your provider, but you might cover subjects including building customer relationships and loyalty, optimising customer and territory coverage and providing sales solutions to customers. Enquire now for a full list of study units, entry requirements and start dates..

If you love animals AND people, how about the ACM30122 Certificate III in Animal Care Services (Customer Service)? This nationally recognised qualification will teach you how to care for animals at pets shops and kennels, as well as serve customers looking for animal care products and new pets. The course covers: greet customers at the front counter, providing information on animal care needs, helping customers choose companion animals, receiving and handling retail stocks, creating merchandise displays, and more. Enquire now for the list of study units, animal care competencies, and upcoming enrolment dates..

If you’re an influencer or own your own business, why not enrol in the SITSS00088 Online Engagement for Small Business? It’s a nationally recognised mini-qualification that gets you up to speed with the latest social media applications and marketing technologies. Competencies include: planning and building a website, creating digital content, scheduling a content plan, engaging with customers on social media, and much more. Enquire now for the list of study units, graduation competencies, and enrolment opportunities in your area..

Learn how to design user-centric websites, apps, and digital products with the Graduate Certificate of UX and Web Design. If you’re a degree-qualified IT professional this is the program to expand your career and obtain specialist skills in interface development, user experience design, information architecture, and interaction design. Depending on your selected university, this post-graduate program may include professional placements and industry internships. Enquire now for admissions criteria and application procedures, the list of study units, and universities near you that offer the Graduate Certificate of UX and Web Design..

Need to level-up your customer services skills but don’t have time for a full qualification? How about taking the SITSS00077 Customer Service Management skillset? It’s a micro-set of three customer service training units and an official part of the government regulated Tourism, Travel and Hospitality Training Package. Competencies include: developing customer relationships, dealing with customer complaints, responding to difficult situations with customers, resolving conflict, developing customer service policies and procedures, managing service delivery. Enquire now for entry requirements, graduation competencies, and upcoming course enrolment opportunities in your region..

Develop skills that will enable you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Enquire now for the full list of entry requirements and upcoming enrolment opportunities near you..

This dual hospitality short course includes the skill sets SITSS00078 – Customer Service and BSBSS00095 – Cross-Sector Infection Control Skill Set. This course will provide the skills and knowledge as well as Job Ready certificates to obtain and secure food and beverage positions in cafes, restaurants and bars. Enquire now for the full list of entry requirements and upcoming enrolment opportunities near you..

The Bachelor of Business (Tourism and Event Management) combines foundational business principles with specialised instruction in areas such as event leveraging strategy, experience design, and hospitality management. Offering a comprehensive understanding of destination management, this course equips students with a well-rounded skill set tailored for the visitor economy. Graduates will possess the expertise and practical knowledge necessary for immediate career opportunities in tourism, event management, and related sectors..

The Graduate Certificate in Business Administration (Digital) offers a tailored foundational knowledge in business, aligning with individual career aspirations. This course empowers learners with the confidence and capability to progress in their desired professional direction. Furthermore, upon completion, there exists an opportunity to delve deeper into the field by transitioning to the Master of Business Administration (Digital). This advanced study aims to cultivate unparalleled business leaders who possess both the ingenuity and prowess to instigate significant change within organisations and the broader community. .

The Bachelor of Design (Interaction Design) fosters an in-depth understanding of human interaction and experience in the world. This course is tailored for those interested in digital and visual design, aiming to become professionals in digital-focused design. It focuses on designing, prototyping, and testing new products, services, and experiences. Ideal for students passionate about creativity and problem-solving, this course offers numerous opportunities to cultivate these skills, preparing graduates for a career in the evolving field of interaction design. .

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling. Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry..

The User Experience Design Bootcamp is a full-time course that prepares students for a new career in user experience design. It provides the right training, exclusive career coaching, and industry connections essential for securing employment. This course equips students with the skills to create meaningful and relevant experiences, setting them on a path to success in the field of UX design. It's designed for those ready to transition into a dynamic and impactful career quickly and effectively. .

The General English course is student-centred and outcome-based, designed to equip students with the necessary skills and knowledge for competent performance in further studies. It also aims to develop students' confidence in communicating in English within an English-speaking environment. This course provides comprehensive language training that enhances both academic and practical language use, preparing students for successful interactions in various contexts. .

The 10855NAT Certificate III in English Proficiency supports intermediate level migrants (ISLPR entry level 1+ to 2) in developing speaking, listening, reading, and writing skills in English. It aims to enable participants to communicate effectively at an intermediate level, facilitating access to further study, employment, and community engagement. Learners will gain skills in routine verbal exchanges, reading and writing routine texts, following instructions, using learning strategies and digital technologies, and communicating effectively in personal, social, educational, and workplace contexts. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The SIR30216 Certificate III in Retail (Customer Relationships Skill Set) prepares individuals for roles where they engage customers, manage daily store operations, and meet organisational expectations. Participants gain knowledge of product and service offerings and develop well-honed skills requiring discretion and judgement. Working with some independence under limited supervision, they may also supervise team members and oversee daily workplace activities. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The 10992NAT Diploma of User Experience Design equips you to confidently tackle intricate design challenges in professional settings. This innovative course empowers you to excel as a skilled UX designer. It provides essential skills, knowledge, and practical experience necessary to enter the evolving field of UX Design. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The CHCCOM006 Establish and Manage Client Relationships unit teaches skills for building professional client relationships, managing interactions, effective communication, handling challenging behaviours, and responding to client enquiries. It applies to community services or health workers who independently work with clients within established guidelines, providing ongoing health services or interventions. Enquire now for a full list of entry requirements and available enrolment dates..

The BSBOPS305 Process Customer Complaints provides the skills and knowledge required to handle customer complaints effectively. Participants will learn a six-step conflict resolution process, solution building, and finding common ground. Key conflict management skills, including dealing with anger and using the Agreement Frame, are also covered. This is applicable to individuals who use a broad range of competencies and exercise discretion and judgement, utilising knowledge of products, customer service systems, and organisational policies to offer technical advice and support to a team. Enquire now for a full list of entry requirements and available enrolment dates..

The BSBOPS404 Implement Customer Service Strategies unit enhances skills in delivering customer service within office leadership and management. It covers advising, executing, and assessing customer service tactics for addressing customer issues. This unit applies to individuals proficient in customer service strategies, capable of guiding and delegating tasks to colleagues. nquire now for a full list of entry requirements and available enrolment dates..

The CHCSS00086 Quality Management reflects the requirements for supporting the development of quality outcomes for organisations and leading change and continuous improvement processes. It involves creating, monitoring, and managing quality management systems to ensure organisational excellence. Enquire now for a full list of entry requirements and available enrolment dates..

The 10946NAT Course in Consumer Leadership, delivered by Health Issues Centre, equips consumer representatives, leaders, and health services staff with foundational skills and knowledge for effective collaboration. The course focuses on facilitating and promoting consumer engagement among consumers and health services personnel. Enquire now for the full list of entry requirements and available enrolment dates..

The CHCSS00084 Lead and Support Colleagues skill set aligns with the requirements for team leaders or managers who coordinate teams and support colleagues' wellbeing in stressful roles. This accredited course from the National Community Services Training Package is ideal for individuals in community services, including financial counselling, seeking to develop their leadership skills for career advancement. Enquire now for a full list of entry requirements and available enrolment dates..

The BSBLDR413 Lead Effective Workplace Relationships unit equips learners with essential leadership skills to enhance team cohesion. It covers motivating, mentoring, and coaching team members, fostering effective workplace relationships across various industries or community settings. Enquire now for a full list of entry requirements and available enrolment dates..

The BSBLDR414 Lead Team Effectiveness unit covers the skills and knowledge needed to effectively manage and unite a team. It is crucial for team leaders, supervisors, and emerging managers aiming to enhance team performance and cohesion within workplace settings. Enquire now for a full list of entry requirements and available enrolment dates..

The CHCCCS010 Maintain a High Standard of Service unit outlines the abilities and understanding necessary for delivering and sustaining excellent service. It is relevant to professionals in various community services and health settings where direct support is given. Enquire now for a full list of entry requirements and available enrolment dates..

The BSBOPS304 Deliver and Monitor a Service to Customers enhances skills in identifying customer needs, delivering effective service, and monitoring customer satisfaction. This course empowers participants to build strong customer relationships and foster client loyalty through proficient customer service strategies. It is suitable for individuals applying a wide range of competencies across different work environments, where they exercise discretion, judgement, and technical expertise in providing ongoing customer support and improving service delivery. Enquire now for a full list of entry requirements and available enrolment dates..

The BSBTWK401 Build and Maintain Business Relationships develops the skills and knowledge needed to establish, develop, and maintain effective work relationships and networks. It applies to individuals with broad knowledge of networking and negotiation, including freelance or contract workers. This focuses on relationship building and negotiation skills, enabling individuals to contribute to solutions for unpredictable problems and provide guidance to others. Enquire now for a full list of entry requirements and available enrolment dates..

The FSK10119 Certificate I in Access to Vocational Pathways (Customer Service Skill Set) is a nationally recognised short course aimed at overcoming barriers to customer service skills. This course assists students in developing the knowledge and skills needed to deliver effective customer service, preparing them for entry-level roles. It is designed for individuals who require foundational skills support to access vocational learning pathways, ensuring personalised guidance throughout the learning process. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The CHC32015 Certificate III in Community Services (First Point of Contact) equips individuals to greet clients, exchange routine information, prioritise clients’ needs, and provide ongoing support. This qualification prepares entry-level community service workers to offer person-centred services, support individuals in community settings, and assist in implementing community-based programmes. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The SITXCCS014 Provide Service to Customers unit covers the skills and knowledge needed to communicate effectively and deliver quality service to both internal and external customers. It includes establishing rapport, identifying and addressing customer needs and expectations, and handling complaints. This unit is designed for frontline service personnel who interact with customers daily, working independently under limited supervision in various tourism, travel, hospitality, and events settings. Enquire now for a full list of entry requirements and available enrolment dates..

The SITXFIN007 Process Financial Transactions covers the skills and knowledge required to accept and process payments for products and services, and to reconcile takings at the end of the day. It applies to all tourism, travel, hospitality, and event sectors, primarily targeting frontline sales and operations personnel working with some independence and limited supervision, as well as those working under close supervision. Enquire now for a full list of entry requirements and available enrolment dates. .

The PUACOM001 Communicate in the Workplace unit involves developing the skills necessary to communicate effectively both verbally and non-verbally, and to follow instructions within a workplace. It focuses on interacting with clients, participating in group discussions and meetings, and handling routine correspondence and records. While applicable to all personnel, it specifically targets the communication skills required for entry-level positions in public safety organisations. Enquire now for a full list of entry requirements and available enrolment dates. .

The PUACOM005 Foster a Positive Organisational Image in the Community involves skills and knowledge to facilitate two-way communication with the community and enhance the organisation's public image. It includes promoting the organisation, engaging with the community, and advising on public safety activities. This unit is designed for personnel responsible for active community engagement and education. Enquire now for a full list of entry requirements and available enrolment dates. .

The Certificate III in Community Pharmacy (Front of House) provides students with the skills to work effectively in a pharmacy’s customer service area. This course covers assisting customers, product knowledge, managing retail operations, and handling transactions. It also focuses on health and safety practices, inventory management, and understanding pharmacy regulations. Ideal for those seeking a career in community pharmacy, it prepares individuals for roles that require customer interaction, product advice, and general support in a pharmacy setting. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates. .