About ONCALL Training College

Are you looking to commence or further your career in community services?

Enrol in our Diploma of Community Services course and develop the knowledge and skills to work with individuals, families, social groups or larger communities to support activities, information and referrals for people in need of assistance in our communities.

This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments.

Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery.

Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters.

ONCALL Group Australia is a major employer of a dual workforce in Disability and Residential Out of Home Care. This course is designed to prepare you to provide a broad range of services such as establishing self-directed recovery relationships and providing recovery-oriented mental health services. To commence work as a Psychosocial Recovery Coach, participants must hold a Certificate IV in Mental Health.

A Psychosocial Recovery Coach (Recovery Coach) is a new NDIS support item for participants with a psychosocial disability who require support managing complex challenges of their daily living.

The course is hands-on and the course content is delivered through a mixture of practical and course work. This method of learning maximises the retention of the course content and provides the biggest benefit for students. At the conclusion of the course, you will be job-ready and employable with ONCALL and other community services providers.

This qualification reflects the role of those who work in youth and family intervention, including practice specialisations in residential and out of home care, family support and early intervention. Workers operate under a broad supervision framework and within clearly defined organisational guidelines, service plans and position specifications.

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

ONCALL Training College (OTC) now offer a greater choice for you to maintain your industry qualifications and remain up to date with your First Aid and CPR.

This short course will provide you with the skills and knowledge required to provide first aid response, life support (CPR), management of casualty(s), the incident and other first Aiders, in a range of situations, including in the home, workplace or within the community, until the arrival of medical or other assistance.

Working with people with disabilities is some of the most fulfilling work you can do. The introduction of the National Disability Insurance Scheme (NDIS) means the demand for workers has never been higher. A Certificate IV in Disability provides a clear and dedicated pathway into the sector with immediate employment opportunities. Completion of this nationally recognised certificate enables you to work in the disability sector anywhere in Australia in amazingly diverse and rewarding roles.

This qualification reflects the role of workers in a range of community settings and client's homes, who provide training and support in a manner that empowers people with disabilities to achieve greater levels of independence, self-reliance, community participation and wellbeing. Workers promote a person-centred approach, work without direct supervision and may be required to supervise and/or coordinate a small team.

The Course in Supporting People with Psychosocial Disability is a Victorian State accredited course developed to address skills development associated with the introduction of the National Disability Insurance Scheme (NDIS).

This course is an extension of HLTAID003 Provide first aid. It equips graduates with the skills and knowledge to modify their approach if required to provide effective first aid to a person with a disability affecting their body systems and/or mobility, e.g. a person who is in a bed or wheelchair.

This course provides skills and knowledge to apply modified techniques where the first aid response differs between an able-body and a person with a disability. In addition, it includes the ability to recognise and report that a patient may be severely depressed or suicidal.

Workers delivering support and services are critical to people with disability, their families and carers. You are also the person most likely to witness an incident or have something disclosed to you. When this happens, your response matters!

Successful completion of this course provides participants with the skills and knowledge to apply a human rights based approach to all aspects of work, including identifying indicators and signs of abuse and/or grooming.

Participants will also be able to contribute to increasing the protective factors of the service user and their family, as well as empower the service user and their family to disclose and report abuse.

Other skills covered are to identify immediate risks and respond to disclosed, identified or suspected abuse.

This accredited course is a Victorian State accredited course developed to address skills development associated with the introduction of the National Disability Insurance Scheme (NDIS).

The course structure developed by ONCALL Training College reflects the skills and knowledge required to perform the work function regardless of the individual student’s pathway into the course or pre-existing skills and knowledge of the allied health or disability sectors.

Learn how to recognise the signs of domestic violence, respond appropriately, and refer to support services. This course covers the nature and scope, patterns and impacts of abuse; what to consider for diverse groups, communication skills, safety planning, referral pathways and more. Apply risk assessment tools in actual cases & learn about the impact of domestic violence. Passion about caring for others? Upskill your knowledge in domestic violence responses.

This course is open to frontline workers in Australia. This includes people who provide direct service and support to the community (paid or unpaid) in sectors like disability support workers, health, allied health, education, childcare and community.