MSA Training and Professional Development

Office Managers oversee the operations of the office and administrative support team. They are usually in charge of the organisation’s clerks, rece...

Team Leaders manage small work teams and generally work alongside their subordinates. They are employed by factories, manufacturing plants, constru...

Supervisors lead teams of workers and manage small work and service areas — supervising people on the job and ensuring that production and service...

Project Coordinators are a critical member of the project team, keeping everyone focused on their targets, deadlines, and budget constraints. They...

An Assistant Manager performs a leadership role at a business or organisation. You might have designated duties such as managing a team or you migh...

A Team Administrator provides administrative support to a work team in a particular department or for a particular project. You might assist collea...

General Managers oversee the profitability, administration, operations and compliance of an organisation. Depending on the size of the business the...

A Presales Consultant is part of a sales team and may work across various industries. You might speak with clients or customers to determine their...

A Regional Manager coordinates operations for a business or organisation in a designated geographical area. You might oversee operations at all sto...

A Project Officer performs a range of duties surrounding a particular work project. You might have a specialised role such as managing a budget or...

A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a special...

Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geograph...

Senior Risk Managers oversee an organisation’s risk management function and work with the executive committee to improve business efficiencies and...

Park Manager oversees daily operations of parks, ensuring high standards of customer service and facility maintenance. Responsibilities include man...

Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales...

Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...

A Life Coach works with clients on a range of either personal or professional issues. You might support clients to reach a particular goal or chang...

A Community Engagement Officer encourages public participation and awareness of an organisation’s services. You might organise community events or...

A Landfill Supervisor coordinates operations at a waste disposal or landfill facility. You’ll manage a team of staff and ensure operations are runn...

An Investigation Manager conducts audits on government departments to check for fraudulent activity. You might respond to concerns expressed by var...

A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...

A Customs and Border Protection Officer enforces Australian legislation at borders to ensure no illegal items or people are allowed entry. You migh...

A Venue Manager coordinates bookings and events at a function venue. You might host conferences, exhibitions, performances or corporate functions....

A Regional Coordinator manages operations within a designated area, focusing on service delivery and compliance with standards. Responsibilities in...

A Cellar Door Manager attends to the daily running of the cellar door facility at a winery. Your role will be centred around selling the wine produ...

A Head of Digital Strategy Transformation assists organisations to gain the most benefit from digital systems. You’ll examine current strategies an...

Operational Risk Managers identify risks and threats to an organisation’s operations, workforce, production, and service output. They develop opera...

An Innovation Strategist develops and implements strategies to drive innovation and growth within an organisation. You might work in technology fir...

An Operations Officer is essential for maintaining efficient organisational processes across various sectors. Key responsibilities include coordina...

IT Business Analysts analyse an organisation’s IT needs then develop and implement business processes and operating procedures. They consult with m...

A Music Manager works with performance artists to secure bookings and negotiate contracts. You’ll act as a liaison between performers and the music...

Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...

Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...

Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...

A Workshop Manager takes care of daily operations in a mechanical workshop. You’ll arrange testing, parts replacements and repairs for a range of v...

A Cleaning Supervisor manages the daily running of a cleaning service or business. You’ll supervise a team of cleaners and ensure correct procedure...

A Plant Supervisor manages a team of staff at a manufacturing or processing facility. You’ll ensure crew targets are being met and make sure releva...

An Airport Operations Manager oversees daily activities at an airport or airfield. You might coordinate security operations, organise cleaning and...

A Sheep Shearing Trainer supervises a team of shearers and ensures their skills meet industry standards. You might train new shearers or assist exp...

An Abattoir Supervisor oversees daily operations at an abattoir or meat processing facility. You’ll supervise staff and ensure work is carried out...

A Food Production Supervisor manages a team of workers at a food processing facility. You might supervise the overall production of food and drink...

A Workplace Inspector carries out investigations on numerous issues within a work environment. You might specialise in work health and safety, work...

A Rail Safety Manager ensures the safety of a railway environment or organisation. You’ll develop safety plans and procedures and ensure all depart...

An Aerodrome Operations Supervisor oversees activities at an aerodrome, airport or other air transport facility. You’ll ensure an aerodrome is oper...

A Cabin Crew Supervisor manages a team of flight attendants on an aircraft flight. You’ll make sure cabin crew staff are providing excellent custom...

An Operations Specialist coordinates the daily operations of a business or organisation. You’ll ensure systems and procedures are operating effecti...

A Scrum Master oversees the use of the scrum framework during a team project. You’ll ensure staff are working together efficiently and deal with an...

A Workplace Relations Officer plays a vital role in managing and facilitating workplace relations, ensuring compliance with relevant legislation an...

An International Project Manager oversees cross-border projects, ensuring timely completion within budget and quality standards. You’ll develop pro...

A Tourism Manager oversees the development and promotion of tourism activities and services within a specific region or organisation. This role inv...

A Location Manager is responsible for managing daily operations at a specific site or multiple locations within a company. This role involves super...

A Production Supervisor (Timber Systems) oversees operations at a timber processing facility such as a timber yard, sawmill or production manufactu...

Supply Planners ensure the organisation has sufficient raw materials and inventory in place to satisfy production needs and fulfil customer orders...

Supply Chain Analysts study data from across the entire supply chain, and then translate the information into meaningful reports, infographics, and...

An HR Business Partner aligns HR strategies with business objectives to support organisational goals. You might work in a corporate office, governm...

A Change Management Consultant guides organisations through transitions and transformations to ensure successful change implementation. You might w...

A Director of Nursing oversees nursing duties in a hospital or other healthcare facility. You’ll manage nursing staff and coordinate nursing progra...

A Risk Consultant is a professional who assists organisations in identifying, assessing, and mitigating potential risks that could impact their ope...

An Early Childhood Centre Manager oversees the daily operations of an early education facility. You might work in a childcare centre, kindergarten,...

A Pharmaceutical Production Supervisor oversees the manufacturing process of pharmaceutical products, ensuring that production runs smoothly and co...

A Police Sergeant supervises a team of police officers, ensuring that law enforcement duties are carried out effectively and safely. You might work...

A Sheriff enforces court orders, manages the execution of warrants, and oversees the security of courtrooms. You might work in a regional or urban...

A Religious Education Coordinator oversees the delivery of religious education within schools or other educational settings. You might work in a pr...