Geelong

Concierge

A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them to their rooms. Concierges might arrange for other services such as car parking, transport or baggage handling. You might recommend places to visit such as restaurants or tourist attractions and you may make bookings or reservations on behalf of guests.

A Concierge needs to have excellent interpersonal skills and make customer service a priority. You’ll need to have strong working relationships with local venues and a thorough knowledge of your area’s attractions and facilities. Concierges must be organised and able to prioritise their tasks. You’ll need to be good at multitasking and able to handle the needs of several guests at one time.

Future demand High
Average yearly income $65,000
Skill level Beginner

How do I become a concierge?

All skill levels Beginner Experienced
SIT30622

Certificate III in Hospitality

Online
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT20322

Certificate II in Hospitality

Blended, On Campus, Online, Traineeship
3 - 24 months
$0 - $4,758
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT10222

Certificate I in Hospitality

On Campus
6 - 12 months
$0 - $1,500
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SITSS00078

Customer Service Skill Set

On Campus, Online
2 weeks
$0 - $355
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

How to get qualified and start a career as an occupational therapist or physiotherapist in Australia

23rd December 2024

How to get a job in IT

14th November 2024

Your Guide to a Career in Human-Centred Design

21st October 2024