Vocational Education and Training
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This qualification reflects the role of individuals with functions that could include financial data entry, processing accounts and payrolls, providing customer service in financial transactions, and producing financial reports. Individuals in these roles apply skills and knowledge to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Learn more- Administration Officer
- Data Entry Operator
- Office Assistant
- Accounts Clerk
- Payroll Clerk
- Credit Officer
- Assistant Accountant
- Trainee
- Tax Agent
- Cashier
- Night Auditor
- Trainee Records Officer
- Assistant Underwriter
- Collections Officer
- Local Government Administration Officer
- Local Government Customer Service Assistant
- Government Accountant
- Paraplanner
- Insurance Claims Assessor
- Operations Specialist
- Credit Controller
- Credit Specialist
- Loan Administrator
- Banking Officer
- Internal Auditor
- Taxation Specialist
- Senior Accountant
- Tax Consultant
- Tax Adviser
- Accounting Clerk
- Corporate Accountant
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Learn more- Executive Assistant
- Administration Officer
- Data Entry Operator
- Office Assistant
- Receptionist
- Customer Service Representative
- Accounts Clerk
- Payroll Clerk
- Appointment Setter
- Operations Coordinator
- Administration Manager
- Business Administrator
- School Administration Officer
- Personal Assistant
- Scheduler
- Administrative Assistant
- Fitness Studio Manager
- Communications Manager
- Trainee
- Dental Office Manager
- Retail Team Leader
- Information Officer
- Customer Service Officer
- Brand Ambassador
- RTO Compliance Officer
- Enrolment and Admissions Officer
- Cashier
- Night Auditor
- Trainee Records Officer
- New Home Sales Consultant
- Operations Officer
- IT Business Analyst
- Telemarketer
- Service Manager
- Parts Manager
- Apiarist
- Crematorium Technician
- Funeral Director
- Funeral Assistant
- Paraplanner
- Timber Dispatch Coordinator
- Bicycle Sales Assistant
- Dog Trainer
- Senior Rates Officer
- Customs Broker
- Marketing Strategist
- Internal Auditor
- Change And Communications Manager
- Fundraising Coordinator
- Property Adviser
- Gallery Manager
- Public Service Officer
- Student Recruitment Officer
- Engagement Manager
- Location Manager
- Freelance Editor
- Administrative Coordinator
- Logistics Planner
- Business Process Analyst
- Corporate Accountant
- Marketing Analyst
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Learn more- Office Manager
- Procurement Officer
- Team Leader
- Supervisor
- Project Coordinator
- Area Manager
- Administration Manager
- Presales Consultant
- Business Administrator
- Business Support Officer
- Regional Manager
- Project Officer
- Fitness Studio Manager
- Retail Team Leader
- Account Manager
- Information Officer
- Customer Service Officer
- Community Engagement Officer
- Enrolment and Admissions Officer
- Customer Success Manager
- Cashier
- Account Executive
- Head of Digital Strategy Transformation
- Digital Business Analyst
- Customer Experience Manager
- Innovation Strategist
- New Home Sales Consultant
- Customer Service Manager
- Music Manager
- Apiarist
- Customs Broker
- Marketing Strategist
- Internal Auditor
- Change And Communications Manager
- Property Adviser
- Gallery Manager
- Public Service Officer
- Student Recruitment Officer
- Engagement Manager
- Technology Consultant
- International Project Manager
- Campaign Manager
- Program Analyst
- Tourism Manager
- Location Manager
- Freelance Editor
- IT Specialist
- Inventory Manager
- Supply Planner
- Healthcare Manager
- Customer Relationship Manager
- Project Scheduler
- Administrative Coordinator
- Data Specialist
- Service Delivery Manager
- Logistics Planner
- Strategy Manager
- Inventory Planner
- Tender Writer
- Supply and Distribution Manager
- HR Business Partner
- Business Process Analyst
- Corporate Accountant
- Theatre Manager
- Marketing Analyst
- Leadership Coach
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.
As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.
Learn more- Office Manager
- Team Leader
- Supervisor
- Project Coordinator
- Assistant Manager
- Team Administrator
- General Manager
- Presales Consultant
- Regional Manager
- Project Officer
- Retail Team Leader
- Account Manager
- Senior Risk Manager
- Park Manager
- Information Officer
- Customer Service Officer
- Life Coach
- Community Engagement Officer
- Landfill Supervisor
- Investigation Manager
- Customer Success Manager
- Customs and Border Protection Officer
- Venue Manager
- Regional Coordinator
- Cellar Door Manager
- Head of Digital Strategy Transformation
- Operational Risk Manager
- Innovation Strategist
- Operations Officer
- IT Business Analyst
- Music Manager
- Sales Representative
- Telemarketer
- Sales Consultant
- Workshop Manager
- Cleaning Supervisor
- Plant Supervisor
- Airport Operations Manager
- Sheep Shearing Trainer
- Abattoir Supervisor
- Food Production Supervisor
- Workplace Inspector
- Rail Safety Manager
- Aerodrome Operations Supervisor
- Cabin Crew Supervisor
- Operations Specialist
- Scrum Master
- Workplace Relations Officer
- International Project Manager
- Tourism Manager
- Location Manager
- Production Supervisor (Timber Systems)
- Supply Planner
- Supply Chain Analyst
- HR Business Partner
- Change Management Consultant
- Director Of Nursing
- Risk Consultant
- Early Childhood Center Manager
- Pharmaceutical Production Supervisor
- Police Sergeant
- Sheriff
- Religious Education Coordinator
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Learn moreThis qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Learn moreThis qualification reflects the role of individuals in the accounting and bookkeeping industry, including business activity statement (BAS) agents and contract bookkeepers; and of those employees performing bookkeeping tasks for organisations in a range of industries. It includes preparing and lodging business and instalment activity statements, data processing, monthly reconciliations, preparing budgets, preparing reports on financial performance and the position of the business, preparing end-of-year adjustments, and finalising financial records after year-end.
Dealing with the Commissioner of Taxation on behalf of a taxpayer in relation to activity statements and other lodgement matters is also a key component of the role that this qualification reflects. Individuals in these roles apply theoretical and specialist skills and knowledge to work autonomously, and exercise judgement in completing routine and non-routine activities.
Learn more- Assistant Accountant
- Payroll Officer
- Accounts Officer
- Bookkeeper
- Accounts Receivable Officer
- Accounts Clerk
- BAS Agent
- Payroll Clerk
- Credit Officer
- Tax Agent
- Bank Manager
- Financial Counsellor
- Strata Manager
- Accounting Manager
- Financial Controller
- Forensic Accountant
- Fraud Analyst
- Assistant Underwriter
- Financial Assistant
- Collections Officer
- Assistant Broker
- Government Accountant
- Paraplanner
- Taxation Specialist
- Superannuation Adviser
- Senior Accountant
- Tax Consultant
- Tax Manager
- Senior Financial Analyst
- Business Services Accountant
- Company Accountant
- Trust Accountant
- Tax Adviser
- Corporate Finance Analyst
- Credit Analyst
- Corporate Treasurer
- Investment Consultant
- Financial Crime Analyst
- Accounting Clerk
- Tax Auditor
- Investment Banking Analyst
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
They may plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.
Learn more- Office Manager
- Team Leader
- Supervisor
- Project Coordinator
- Assistant Manager
- General Manager
- Area Manager
- Presales Consultant
- Regional Manager
- Service Director
- Team Administrator
- Governance Coordinator
- Creative Entrepreneur
- ICT Project Manager
- Data Miner
- Product Specialist
- Digital Project Manager
- Corporate Services Manager
- Account Manager
- Senior Risk Manager
- Park Manager
- Information Officer
- Customer Service Officer
- Life Coach
- Sports Facility Manager
- Landfill Supervisor
- Investigation Manager
- RTO Compliance Officer
- Intelligence Officer
- National Security Adviser
- Innovation Coordinator
- Customer Success Manager
- Chief Innovation Officer
- Logistician
- Innovation Manager
- Event Planner
- Strata Manager
- Student Experience Officer
- Travel Agency Manager
- Regional Coordinator
- Conservation Manager
- Venue Manager
- Real Estate Agency Manager
- Bank Manager
- Aquaculture Manager
- Sustainable Farmer
- Winemaker
- Vineyard Manager
- Planning Officer
- Social Media Strategist
- Cellar Door Manager
- Resilience Officer
- Head of Procurement
- Head of Digital Strategy Transformation
- Radio Producer
- Accounting Manager
- Financial Controller
- Forensic Accountant
- Customer Experience Manager
- Innovation Strategist
- Operations Officer
- Customer Service Manager
- Fraud Analyst
- Financial Assistant
- Assistant Broker
- Library Assistant
- Museum Assistant
- Librarian
- Gym Manager
- Fitness Centre Manager
- Sales Analyst
- High Performance Coach
- Event Director
- Exhibition Manager
- Tour Operations Manager
- Local Government Customer Service Assistant
- Reservations Manager
- HVAC Technician
- Council Member
- Bakery Manager
- Clinical Coder
- Grip
- Gaffer
- Driller
- Drilling Supervisor
- Service Manager
- Helicopter Pilot
- Flying Instructor
- Concreter
- Parts Manager
- Steel Fixer
- Executive Housekeeper
- Surveyor Assistant
- Plant Manager
- Fleet Manager
- Duty Manager (Police Force)
- Facilities Manager
- Airport Operations Manager
- Abattoir Supervisor
- Technical Project Manager
- Senior Merchandiser
- Workplace Inspector
- Rail Safety Manager
- Crematorium Technician
- Athlete
- Community Coach
- Renewable Energy Tradesperson
- Funeral Director
- Funeral Assistant
- Electrical Fitter
- Electrical Linesman
- Rail Traction Linesman
- Cable Jointer
- Substation Technician
- Driller Offsider
- Geological Technician
- Watchkeeper Deck Officer
- Timber Dispatch Coordinator
- Head of Cyber Security
- Dog Trainer
- Senior Rates Officer
- Senior Compliance Officer
- Environmental Health Officer
- Cabin Crew Supervisor
- Professional Dancer
- Water Treatment Supervisor
- Dam Operations Manager
- Irrigation Water Supervisor
- Water Networks Supervisor
- Trade Waste Officer
- Catchment Officer
- Reporting Analyst
- Chief Technology Officer (CTO)
- Business Specialist
- Sales Engineer
- Business Development Executive
- Business Services Manager
- Procurement Manager
- Retail Executive
- Category Specialist
- Procurement Consultant
- Operations Specialist
- Workforce Analyst
- Facilities Coordinator
- Grants Officer
- Retention Specialist
- Workshop Supervisor
- Performance Manager
- Scrum Master
- Claims Specialist
- Solutions Architect
- Agile Business Analyst
- Commercial Analyst
- Technical Business Analyst
- Technical Lead
- Technical Consultant
- Relationship Manager
- Program Coordinator
- Cost Controller
- Travel Operator
- Cluster Manager
- Business Leader
- Diversity Consultant
- International Development Worker
- Lobbyist
- Policy Specialist
- Chief Operating Officer (COO)
- Crime Prevention Officer
- Social Justice Advocate
- Court Administrator
- Investigator
- Museum Director
- Records Manager
- Financial Regulator
- Policy Researcher
- Engagement Manager
- International Project Manager
- Film Producer
- Location Manager
- Arts Programmer
- Recruitment Manager
- Strategy Consultant
- Human Rights Advocate
- Editorial Writer
- Creative Writer
- Climate Scientist
- Partnerships Manager
- Resource Economist
- Agricultural Economist
- Neurologist
- Meteorologist
- IT Specialist
- Strategic Advisor
- Transport Manager
- Geochemist
- Palaeontologist
- Photogrammetrist
- Nutrition Advisor
- Nutrition Scientist
- Commercial Manager
- Executive Director
- Mining Manager
- Primary Health Organisation Manager
- Health Administrator
- Healthcare Manager
- Global Account Manager
- Customer Relationship Manager
- Program Leader
- Capability Manager
- Public Administrator
- Training and Development Manager
- Technical Manager
- International Business Strategist
- Service Delivery Manager
- Organisational Development Consultant
- Operations Analyst
- Strategy Manager
- Business Process Analyst
- Project Director
- Hospital Administrator
- Clinical Manager
- Pharmacy Manager
- Health Manager
- Political Consultant
- Community Engagement Coordinator
- Policy Writer
- Wellness Coordinator
- Risk Consultant
- Development Manager
- Theatre Manager
- Clinical Supervisor
- Early Childhood Center Manager
- Superintendent
- Performance Coach
- Continuous Improvement Manager
- Police Sergeant
- Sheriff
- Aviation Consultant
- Religious Education Coordinator
- Sports Marketing Manager
- Category Manager
- Contract Specialist
- Wellbeing Coordinator
- Social Work Supervisor
- Media Relations Specialist
- Nurse Manager
- Talent Acquisition Manager
- Quality Control Manager
- Vendor Manager
- Site Manager
- Athletic Director
- Program Evaluator
- Food Service Supervisor
- Research and Development Manager
- Finance Director
- Acquisition Manager
- Executive Manager
- Leadership Coach
- IT Operations Manager
- Advertising Account Manager
- Economics Consultant
- Education Coordinator
- Senior Project Manager
- Chief Project Officer
- Promotions Manager
- Hospitality Manager
- People and Culture Manager
- Employee Relations Manager
- Company Director
- Business Relationship Manager
This qualification reflects the role of individuals establishing or carrying on business as a sole trader or contractor, as well as those supporting the establishment of a new venture as part of a larger organisation.
These individuals apply a broad range of competencies in varied contexts, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a small team.
Learn moreThis qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Learn more