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A Store Manager takes care of the overall operations of a retail shop or store. You’ll manage staff, set sales targets and oversee the store’s financial operations. Store Managers might work at a large department store or a small specialty shop. You’ll handle tasks such as advertising, promotions and hiring new staff. You may also deal with any issues that occur such as customer difficulties.
Store Managers should be organised and able to handle several tasks at once. It’s important you communicate well with your staff and customers and you must have excellent leadership skills. Store Managers should make customer service a priority, but you must also be able to handle finances.
There are 5 courses available for people who want to become a Store Manager.
Possible job outcomes:
If you need business skills to launch your startup or open a new business try the BSB40320 Certificate IV in Entrepreneurship and New Business. This nationally recognised qualification will help you develop a business plan and establish the level of risk management, compliance and financing required to get your business off the ground. The course covers: financial planning, marketing new business ventures, recruitment and onboarding, product promotion, customer service strategies. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you..
Average duration: 18 months.
The Dual Certificate IV in Entrepreneurship and New Business & Certificate IV in Marketing and Communication offers a dynamic blend of knowledge and skills necessary for success in the competitive business world. This program empowers students to master the art of starting and managing new ventures while gaining expertise in strategic marketing and effective communication techniques to drive business growth and build strong brands..
Average duration: 30 months.
The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider). The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package..
Average duration: 12 months.
The SIR50317 Diploma of Retail Merchandise Management will give you the skills you need to plan a merchandise product range and overall merchandise strategy. This nationally recognised diploma suits senior retailing staff and merchandise specialists. The course covers: negotiating and establishing supply arrangements, developing marketing plans, conducting post trade analysis, merchandise buying trips, product development, product quality and compliance, communication and leadership. Enquire now for the list of entry requirements, study unit choices and upcoming enrolment dates..
If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities..
In Australia, a full time Store Manager generally earns $1,350 per week ($70,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been a drop in employment numbers in this industry in recent years. There are currently 170,300 people working as a Store Manager in Australia compared to 188,800 five years ago. Store Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate IV in Retail Management is an ideal qualification if you’re interested in a career as a Store Manager. This course will prepare you to work in a large or small business and covers topics such as customer service and store security. A Certificate IV in Small Business Management may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Retail Operations
Cashier
$960 weekly pay
Customer Service Assistant
Customer Service Representative
Retail Assistant
$850 weekly pay
Car Salesman
$1,250 weekly pay
Cluster Manager
Retail Manager
$1,350 weekly pay
Retail Supervisor
Retail Team Leader
$1,050 weekly pay
Area Manager
$1,730 weekly pay
Department Manager
Regional Manager
Store Manager
Learn more about Store Manager courses in your area.