Tourism Officer Courses in Mackay

Develop skills that will enable you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Enquire now for the full list of entry requirements and upcoming enrolment opportunities near you..

Would you like a senior role at a travel agency or call centre — or even leading tour groups at different tourist attractions around Australia? With the SIT40122 Certificate IV in Travel and Tourism you can specialise in either travel sales and bookings or tourism delivery, and you’ll also gain skills in leadership, customer service, and cultural awareness. Competencies include: building professional knowledge of the travel and tourism industry, providing outstanding customer experiences, managing conflict, monitoring and interpreting sales data, communicating with clients and customers. Enquire now for the full list of entry requirements, specialist electives (and their availability), and upcoming opportunities for enrolment in your area..

Get a job in the tourism industry with the SIT20122 Certificate II in Tourism. This nationally recognised qualification opens the door to a range of employment opportunities in events and functions, museums, tourist offices, theme parks, resorts and holiday parks. The course covers: workplace safety and communication, interacting with customers, providing tourist and travel information to customers, and retail skills. Choose electives that support specific job outcomes: ride operator, retail sales, event reception, museum attendant, and more. Enquire now for the full list of speciality electives (and their availability) and enrolment openings near you..

Get a job at cultural heritage sites with the SIT10122 Certificate I in Tourism (Australian Indigenous Culture). This entry-level qualification will develop your knowledge of Australian indigenous culture and will give you the skills to sell gifts and souvenirs to customers, carry out basic cleaning of the premises (and equipment), and use basic digital technologies . The course also covers: worksite communication, on-the-job safety, assisting customers, presenting basic information about indigenous culture, and more. Enquire now for the full list of study units, tourism job outcomes, and upcoming enrolment dates..

The SIT30122 Certificate III in Tourism (Holiday Parks and Resorts) equips individuals with well-developed tourism service, sales, and operational skills. Graduates can work as inbound tour coordinators, visitor information officers, or holiday park employees. They will use discretion and judgement to coordinate tourism services with some independence and under limited supervision. This qualification offers pathways to various tourism sectors, including tour operators, visitor centres, attractions, and small tourism businesses, allowing for multi-skilling or specialisation in planning and coordinating tourism services. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

If you love people, the SIT30122 Certificate III in Tourism opens up a wide range of jobs at theme parks, museums, wineries, cultural heritage sites, visitor information centres, tourist offices, and tourist attractions. With this nationally recognised qualification you’ll gain foundational knowledge of the tourist industry in Australia as well as skills in customer service and communication. Choose specialist electives to support job roles in tourism operations, tourism delivery, marine tourism, holiday parks and resorts, client and customer service, IT and administration. Enquire now for the list of entry requirements, specialist electives (and their availability) and upcoming enrolment dates..