About Developing Personnel Training & Consultancy

Certificate III in Health Services Assistance reflects the role of various workers who use a range of factual, technical and procedural knowledge to assist health professional staff in the care of clients. Health services assistance involves the worker in direct client contact under supervision.

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Certificate IV in Community Services reflects the role of community service workers who design and deliver person-centered services to individuals and/or groups. It is also designed for people who are usually involved in service delivery roles – either in direct client work and/or health and community development projects. Certificate IV in Community Services reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Certificate III Community Services applies to community work delivered through a broad range of services which provide support to individuals and groups through the provision of person-centered services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. You will learn effective communication strategies, gain cultural awareness and skills in advocacy to be able to provide emotional and practical support to clients, including initiating referrals. This level is appropriate for support workers acting under the supervision of more experienced staff.