Work Skills
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)The BSB30120 Certificate III in Business (Customer Engagement) teaches office skills such as workplace health and safety, designing and producing business documents and spreadsheets, customer service skills, and so much more. Potential business employers will see that you have completed a business course that has relevance across a broad range of areas including problem solving, critical thinking, sustainability, teamwork, initiative and enterprise, planning and organising and selfmanagement.
Delivery mode
Work Skills offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
Locations
- 15 Wynnum Road Norman Park
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Assistant
A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Work Skills
More than 50,000 students have successfully graduated in qualifications or short courses. Work Skills pioneered face to face training in the workplace rather than the traditional classroom. We created and launched WOLAS (Work Skills Online Learning and Assessment System) more than a decade ago so that students, employers and stakeholders can access digital learning anywhere, anytime. Work Skills delivers a wide range of qualifications across the Automotive, Hospitality, Business and Media industries.
The Work Skills well-established and industry-embraced learning model engages employers as partners, to ensure the student is provided support, and communication and is given every opportunity to succeed in their career path. All training is delivered in the workplace, which allows every student to receive a customised training plan to suit the employer’s needs and resources and the student’s preferred learning style and pace. Learning and assessment in the workplace have become more and more essential to Australian business' demands, as it’s flexibility leads to more cost-efficient and productive outcomes.
