Work Skills
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)The BSB30120 Certificate III in Business (Customer Engagement) teaches office skills such as workplace health and safety, designing and producing business documents and spreadsheets, customer service skills, and so much more. Potential business employers will see that you have completed a business course that has relevance across a broad range of areas including problem solving, critical thinking, sustainability, teamwork, initiative and enterprise, planning and organising and selfmanagement.
Delivery mode
Work Skills offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- 15 Wynnum Road Norman Park
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
About Work Skills
Work Skills delivers nationally accredited qualifications and programs customised to the needs of staff and businesses across Australia.
