Central Coast Community College
Certificate III in Business - Customer Engagement
Nationally Recognised Vocational Education and Training (VET)Are you ready to start your business career and expand your administration and customer service skills? This exciting and highly regarded qualification allows you to get a taste of different areas of business and prepare you for the future workforce.
Specialising in Customer Engagement, this course will equip you with essential customer service skills. When undertaken as part of a traineeship, a Certificate III in Business - Customer Engagement is the perfect formal training program to accompany practical learning and experience.
Delivery mode
Central Coast Community College offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
15 years or older at the time of enrolment
Not currently enrolled in school
Living or working in NSW
An Australian citizen, permanent resident, Humanitarian Visa holder, or New Zealand citizen.
Additional requirements may apply.Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business - Customer Engagement will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
About Central Coast Community College
Central Coast Community College provides a range of nationally recognised courses and training options so you can take charge of your personal and career development.
