Australian Employment and Training Solutions

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

This qualification will provide you with the skills and knowledge to be effective in a range of complex customer service roles, including:

• Receiving and responding to customer requests

• Handling complaints

• Working with multiple communication channels

• Providing technical advice

• Capturing data working effectively in a team.

Delivery mode

Australian Employment and Training Solutions offers this course through the following delivery modes:

Blended

Combine the flexibility of online learning with the support of on campus learning.


Locations
  • Suite 701, Level 7, North Tower,1-5 Railway Street, Chatswood
  • Suite 6, Level 1, 12 Nelson Street, Fairfield
  • 40 Camp St, Ballarat
  • 31 Gormanston Road, Moonah

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* Unknown
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Enquire with Australian Employment and Training Solutions to find out more.
Study mode Blended
Duration 12 Months
Estimated fee* $0 - $0 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Australian Employment and Training Solutions

We are Australian Employment and Training Solutions (AETS), a leading employment support and training services company helping you transform your life and business through work and training.

We help you move into work by enabling you to gain the skills you need to become employable, providing you with real work experience or helping you into a traineeship or apprenticeship. We also help you to become self-employed and start up your own business.

Our work touches not just the individuals who access our services, but also the employers we work with. We offer personalised recruitment and training solutions to both national and local employers helping you find the right candidates with the right skills – and we manage the whole process from vacancy profiling to candidate sourcing, checks and selection.