Australian Employment and Training Solutions
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)This qualification will provide you with the skills and knowledge to be effective in a range of complex customer service roles, including:
• Receiving and responding to customer requests
• Handling complaints
• Working with multiple communication channels
• Providing technical advice
• Capturing data working effectively in a team.
Delivery mode
Australian Employment and Training Solutions offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- Suite 701, Level 7, North Tower,1-5 Railway Street, Chatswood
- Suite 6, Level 1, 12 Nelson Street, Fairfield
- 40 Camp St, Ballarat
- 31 Gormanston Road, Moonah
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
About Australian Employment and Training Solutions
We are Australian Employment and Training Solutions (AETS), a leading employment support and training services company helping you transform your life and business through work and training.
