Arrow Training Services
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)The BSB30120 Certificate III in Business (Customer Engagement) is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.
You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.
Delivery mode
Arrow Training Services offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Online
Set your own study schedule and balance study with your other commitments.
- l2/87-89 Guthrie Street, Osborne Park WA 6017, Australia
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
About Arrow Training Services
Arrow Training Services are Training Providers in Perth, WA.
We understand the needs of our students and industry and develop training programs that connect the two together, meaning that our graduates are ready to work today!
