AMA Training Services

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

This qualification reflects the role of individuals in a variety of Business Services job roles. Falling under the Certificate III in Business this course offers the specialisation in Customer Engagement.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

Delivery mode

AMA Training Services offers this course through the following delivery modes:

Blended

Combine the flexibility of online learning with the support of on campus learning.


Locations
  • 12-14 Stirling Highway, Nedlands

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $0 - $2,200 Fees are based on full-time study.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Standard Tuition:
$2,200
Full Fee Tuition:
$2,200
Enquire with AMA Training Services to find out more.
Study mode Blended
Duration 12 Months
Estimated fee* $0 - $2,200 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About AMA Training Services

AMA Training Services has built a reputation as a high quality national training provider through dedicated staff and skilled trainers, maintaining strong academic rigour and ensuring the learning outcomes empower students to be better at what they do. We are focused on serving the general community, the private sector and government with highly capable graduates, when it comes to flexibility and high standards of education and assessment AMA Training Services truly stands alone.

AMA Training Services is a trading name of AMA Services (WA) Pty Ltd, part of the Australian Medical Association (WA) Inc. group of companies.