The National Retail Association (RTO registration code 0712) is one of Australia’s leading Training Organisations for the retail industry. Our experienced Training Team delivers a wide range of qualifications and courses nationally.
Up-skilling your existing staff through training or employing trainees provides real benefits to your business.
Each year, the NRA Training Team helps retailers around Australia train staff, increase sales and improve management practices through our real-world programs. All training programs are customised to specific requirements, and we work closely with both employers and individuals to recognise any existing skills to ensure that our training is complementary to the needs of each unique business and person.
This course reflects the role of frontline retail team members who require a basic range of operational skills to undertake workplace activities. This entry level qualification builds upon the foundation gained in Certificate I in Retail Services and provide more hands-on skills to excel in a career in retail.
This course may lead to entry level retail roles in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. After completing this qualification, SIR20216 Certificate II in Retail Services, individuals may also continue to upskill by taking the next qualification: SIR30216 Certificate III in Retail.
Learn moreThis qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They need sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Learn moreThis entry level course is made up of 5 units that equips individuals with the skills to successfully enter an entry level retail role. Having a solid foundation of knowledge through this course is essential for upskilling through further qualifications to advance your career in retail.
This course may lead to entry level retail roles in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. After completing this qualification, SIR10116 Certificate I in Retail Services, individuals may also continue to upskill by taking the next qualification: SIR20216 Certificate II in Retail Services.
Learn moreThis course covers the unit SIRRFSA001 Handle food safely in a retail environment. This unit covers the full requirements to becoming a Food Safety Supervisor in a retail food or fast food business. This qualification will equip you with the essential skills and knowledge to implement safe food handling, storage practices and food safety programs – you will be the go to expert in the team for best hygiene and sanitation practices.
This qualification requires an observation report to be completed and submitted as part of the assessment process.
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