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  3. Customer Service Management Skill Set SITSS00077

SITSS00077

Customer Service Management Skill Set

Need to level-up your customer services skills but don’t have time for a full qualification? How about taking the SITSS00077 Customer Service Management skillset? It’s a micro-set of three customer service training units and an official part of the government regulated Tourism, Travel and Hospitality Training Package. Competencies include: developing customer relationships, dealing with customer complaints, responding to difficult situations with customers, resolving conflict, developing customer service policies and procedures, managing service delivery. Enquire now for entry requirements, graduation competencies, and upcoming course enrolment opportunities in your region.

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Average duration:
5 days

Accreditation:
Nationally recognised training

Outcomes

This course can help you get a job as:

Job Title
Average Salary
Bar Attendant
$865 weekly pay
Barista
$865 weekly pay
Cafe Attendant
$865 weekly pay
Catering Assistant
$865 weekly pay
Concierge
$960 weekly pay
Gaming Attendant
$865 weekly pay
Hotel Receptionist
$960 weekly pay
Reservations Agent
$960 weekly pay
Tour Advisor
$960 weekly pay
Tour Coordinator
$960 weekly pay
Tourism Officer
$960 weekly pay
Waiter
$865 weekly pay

This course can help you progress to:

Job Title
Average Salary
Airline Customer Service Agent
$1,150 weekly pay
Bar Manager
$1,050 weekly pay
Barrister
$1,630 weekly pay
Breakfast Chef
$1,150 weekly pay
Cafe or Restaurant Manager
$1,250 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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We’ll find nearby campuses and check if you’re eligible for funding in your state.

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