Service Desk Analyst

A QA Tester ensures software quality by creating test plans, identifying defects, and performing manual and automated testing to meet standards and client expectations.

A Software Tester ensures software quality by performing tests, designing test plans, documenting results, and collaborating with developers.

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

System Administrators manage daily operations of computer networks, configuring and maintaining systems, training users, and troubleshooting issues.

IT Managers oversee IT departments, managing staff and security, analysing needs, procuring systems, and planning for business growth and operational changes.

Network Administrators install, manage, and upgrade networks, troubleshoot issues, set up users, and maintain system security and passwords.

An IT Technician troubleshoots, repairs, and maintains computer systems, working in-person or remotely, requiring strong technical and customer service skills.

A Computer Technician diagnoses and repairs IT equipment, installs systems, consults clients, and ensures maintenance while providing customer service.

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

An IT Support Technician provides technical assistance, diagnoses faults, performs repairs, maintains systems, and installs new software or programs.

An ICT Support Engineer ensures an organisation's IT infrastructure runs smoothly by diagnosing and resolving issues, configuring systems, and providing training to staff.

An IT Specialist manages technology infrastructure, troubleshooting issues, ensuring system security, and providing user support to maintain efficiency.