Ballarat

Service Desk Analyst

Service Desk Analysts troubleshoot faults and provide technical support for computer software, cyber-networks, hardware, and infrastructure. They work on internal service desks at government departments, corporations and large business — or commercial service desks at software companies and IT firms.

As a Service Desk Analyst you’ll be responding to software and hardware queries by phone, chat, and email — analysing system faults, repairing and replacing hardware. You’ll need ICT technical skills as well as excellent problem solving, communication, and time management skills.

Future demand Medium
Average yearly income $67,600
Skill level Unknown

How do I become a service desk analyst?

All skill levels Beginner Experienced
ICT30120

Certificate III in Information Technology

Online
12 months
$2,880 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT40120

Certificate IV in Information Technology

Online
18 months
$5,184
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT30120

Certificate III in Information Technology (Programming)

Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT30120

Certificate III in Information Technology (Web Development)

Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT30120

Certificate III in Information Technology (Basic Cloud Computing)

Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT30120

Certificate III in Information Technology (Basic Cyber Security Awareness)

Online
12 months
$4,352 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT40120

Certificate IV in Information Technology (Cloud Computing)

Online
15 months
$5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT60220

Advanced Diploma of Information Technology

Blended, On Campus, Online, Traineeship
12 - 24 months
$0 - $12,000
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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