Airline Customer Service Agent

An Airline Customer Service Agent makes travel arrangements for customers looking to fly domestically or internationally. You might check available flights and dates and make reservations or issue tickets. Airline Customer Service Agents may also organise other details such as travel insurance and provide information on baggage limits.

Airline Customer Service Agents should have strong administrative skills and be able to handle several tasks at once. It’s important that you are organised and have excellent customer service skills. You should be able to communicate with people from a range of backgrounds. Airline Customer Service Agents should be able to draw on their problem solving abilities when required.

Future demand High
Average yearly income $59,800
Skill level Beginner

How do I become a airline customer service agent?

All skill levels Beginner Experienced
SIT30222

Certificate III in Travel

Online
10 months
$5,500
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
AVI30319

Certificate III in Aviation (Ground Operations and Service)

Blended
7 months
$8,060
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

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