Airline Customer Service Agent

An Airline Customer Service Agent makes travel arrangements for customers looking to fly domestically or internationally. You might check available flights and dates and make reservations or issue tickets. Airline Customer Service Agents may also organise other details such as travel insurance and provide information on baggage limits.

Airline Customer Service Agents should have strong administrative skills and be able to handle several tasks at once. It’s important that you are organised and have excellent customer service skills. You should be able to communicate with people from a range of backgrounds. Airline Customer Service Agents should be able to draw on their problem solving abilities when required.

Future demand High
Average yearly income $59,800
Skill level Beginner

How do I become a airline customer service agent?

All skill levels Beginner Experienced
Recommended
SIT30222

Certificate III in Travel
Online
10 months
$5,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Tour Coordinator Exhibition Coordinator Reservations Agent
Airline Customer Service Agent Travel Consultant Travel Agent Travel Agency Manager Tour Guide Tour Driver Flight Attendant Senior Travel Consultant Tourism Consultant
+ 9 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Tour Coordinator Exhibition Coordinator Reservations Agent Airline Customer Service Agent Travel Consultant Travel Agent Travel Agency Manager Tour Guide Tour Driver Flight Attendant Senior Travel Consultant Tourism Consultant + 9 more
AVI30319

Certificate III in Aviation (Ground Operations and Service)
Blended
7 months
$8,060
  • There are no mandated entry requirements.
Additional requirements may apply.
Airport Ground Crew Airline Customer Service Agent Ground Operations Supervisor
  • There are no mandated entry requirements.
Additional requirements may apply.
Airport Ground Crew Airline Customer Service Agent Ground Operations Supervisor
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

How much does an Airline Customer Service Agent earn?

In Australia, a full time Airline Customer Service Agent generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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Courses.com.au Team Industry expert

What are the job opportunities for an Airline Customer Service Agent?

There has been stable employment numbers in this industry over the last five years. There are currently 23,600 people working in this area in Australia and many of them specialise as an Airline Customer Service Agent. Airline Customer Service Agents may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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Courses.com.au Team Industry expert

How do I become an Airline Customer Service Agent?

A Certificate III in Travel is a great qualification if you’re planning a career as an Airline Customer Service Agent. This course will give you the skills to sell a range of tourism products and services. You’ll cover topics including providing advice on travel destinations, preparing quotes, making bookings and processing travel documents.

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Courses.com.au Team Industry expert

Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023)

Career spotlight: Hospitality professionals

17th September 2019)

How to start a career as a Personal Assistant

2nd December 2021)

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