Institute of Research and Learning
Certificate III in Retail
Nationally Recognised Vocational Education and Training (VET)This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and food and beverage outlets.
You will learn how to engage with customers, sell products and services, deal with customer complaints and be an effective member of a sales team.
Delivery mode
Institute of Research and Learning offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Retail will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Cashier
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
Customer Service Assistant
A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or...
Buyer
A Buyer coordinates the purchase of goods to be sold in a retail store. You might find stock, make decisions about item quantities and negotiate sa...
Pharmacy Sales Assistant
A Pharmacy Sales Assistant processes retail sales in a pharmacy. You might receive prescriptions from customers and provide advice on non-prescript...
About Institute of Research and Learning
Institute of Research and Learning – transforming industry, meeting educational needs and building careers.
The Institute of Research and Learning (IRLearning) is a Registered Training Organisation which has firmly distinguished itself as a leader for trade related and professional qualifications.
IRLearning is also a consultancy-based industry research organisation that provides advocacy and advisory services to various industries. Our expertise allows us to participate in industry led projects and author papers impacting various sectors.
