GEM College of International Business
Certificate III in Retail
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Delivery mode
GEM College of International Business offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- 52 Prospect Road, Prospect
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Retail will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Cashier
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
Buyer
A Buyer coordinates the purchase of goods to be sold in a retail store. You might find stock, make decisions about item quantities and negotiate sa...
Pharmacy Sales Assistant
A Pharmacy Sales Assistant processes retail sales in a pharmacy. You might receive prescriptions from customers and provide advice on non-prescript...
Trainee
A Trainee is someone working in an entry level position within a business or organisation. Trainees are employed in a range of industries and you’l...
Retail Team Leader
A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a special...
About GEM College of International Business
GEM College of International Business (GEM) is an innovative, educational institution which has been providing a comprehensive range of training and consultancy services in the areas of Management, Human Resources, Information Technology, Business and Technology Commercialisation to individuals from all sectors of industry, government departments, Non Government Organisations (NGOs) and community groups since 1992.
