BSB30215

Certificate III in Customer Engagement

Nationally Recognised Vocational Education and Training (VET)

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.

Study mode Traineeship
Duration 12 - 18 months
Estimated fee* Unknown
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.

Nationally recognised training

VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.

Get job-ready

Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.

Entry requirements

Entry requirements for the Certificate III in Customer Engagement vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.

If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.

  • There are no mandated entry requirements.
  • Additional entry requirements are set by individual course providers

Course fees

Course fees vary depending on the course provider.

Estimated Fee* Unknown
*Showing course fees for all providers. Some providers may not be available in your area.

Career opportunities

The Certificate III in Customer Engagement will prepare you for the following roles.

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

Customer Service Officer

Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...

Avg yearly income $62,400
Entry barriers Low

Telemarketer

Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...

Avg yearly income $52,000
Entry barriers Low

Sales Consultant

Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...

Avg yearly income $74,880
Entry barriers Low

Find a course provider

Compare all providers for the Certificate III in Customer Engagement available in your area to find the right fit for you.

SWC Training
SWC Training
Traineeship
12 Months (Full-time)
Australian Training Company
Australian Training Company
Traineeship
18 Months (Full-time)