Danford College

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

This qualification will build your skills and knowledge to be able to deliver service in a variety of Business Services job roles.

Once qualified graduates will be able to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will develop competencies to use sound judgment and relevant theoretical knowledge providing technical advice and support to a team.

Delivery mode

Danford College offers this course through the following delivery modes:

On campus

Work with instructors and classmates in a supportive and collaborative environment.


Locations
  • Level 9, 525 Flinders Street, Melbourne

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
  • To study at Danford College, all international students must be at least 18 years of age or above when the course starts.
  • All international students must meet a minimum academic requirement to gain admission to Danford College. Danford College requires the successful completion of studies equivalent to Australian Year 12 education as the minimum level of entry into our courses.
  • International students must provide evidence of English language proficiency to Danford College. Students must have a minimum score of an internationally recognised English test.
Additional requirements may apply.

Course fees

Estimated Fee* $0 - $4,000 Fees are based on full-time study.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Standard Tuition:
$4,000
Full Fee Tuition:
$4,000
Enquire with Danford College to find out more.
Study mode On Campus
Duration 6 Months
Estimated fee* $0 - $4,000 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Danford College

Danford College has been offering high-quality education for over 14 years through our various programs. Since 2007, we have been committed to excellence, ensuring that students get the best out of their Danford experience.

We are proud of our:

• Experienced and professionally qualified staff

• High-tech, modern classrooms in our campuses on William Street and King Street, Melbourne

• Diverse and friendly environment with students from all over the world

• Nationally recognised qualifications in banking, building & construction, business, civil construction, conveyancing, information technology, interior design, leadership & management, practice management, project management and travel & tourism.

Students at Danford College can choose from several pathways to further their careers.