Customer Service Assistant Courses in Wollongong
There are 3 courses available within the Wollongong area for people who want to become a customer service assistant.
Online
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Possible job outcomes:
Customer Experience Manager
Customer Success Manager
Account Manager
Account Executive
Customer Service Assistant
Customer Service Specialist
Customer Service Officer
Customer Service Representative
The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.
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Average duration: 6 months.
BSB30120
Online, On Campus, Distance, Traineeship
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Possible job outcomes:
Customer Service Assistant
Customer Service Representative
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
Average duration: 12 months.
SIR30216
Online, On Campus, Distance, Traineeship
More info
Possible job outcomes:
Customer Service Representative
Retail Assistant
Cashier
Customer Service Assistant
Buyer
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team.
The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..
Average duration: 12 months.
Frequently Asked Questions
How can I become a customer service assistant?
To become a customer service assistant in Wollongong, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Wollongong?
You can train to become a customer service assistant by completing a qualification with Australian College (established in 2005) or OPEC College (established in 2016). Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There is one campus within the Wollongong area that provides customer service assistant training. This campus is 9999km away from the center of Wollongong. You can also study a customer service assistant course through online or distance learning. Find a course provider that best suits your needs.
Job Pathways
Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.