Short Courses Australia
Provide service to customers
Nationally Recognised Vocational Education and Training (VET)This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
Delivery mode
Short Courses Australia offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Locations
- Level 6, 350 Collins Street, Melbourne
- Level 3, 330 Wattle Street, Ultimo
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
$250
$250
Career opportunities
The Provide service to customers will prepare you for the following role.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Short Courses Australia
Short Courses Australia is a registered training organisation (RTO), registration number 41261, that deliver Compliance, Skill Sets and First Aid courses at our training centres and on site at your workplace, school or venue across Victoria, NSW and Queensland.
