How do I become a help desk support?
Certificate IV in Information Technology (Systems Administration Support)
- There are no mandated entry requirements.
Certificate III in Information Technology
- There are no mandated entry requirements.
Certificate IV in Information Technology
- There are no mandated entry requirements.
Certificate III in Information Technology (Basic Cyber Security Awareness)
- There are no mandated entry requirements.
Related occupations
Service Desk Analyst
Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.
Systems Engineer
Systems Engineers design and update networked computer systems, ensuring alignment with organisational needs while monitoring performance and security.
Cyber Security Specialist
Cyber Security Specialists manage ICT security, prevent unauthorised access, handle outages, and assess risks, with backup and data recovery strategies in place.
Senior Systems Engineer
Senior Systems Engineers oversee networked systems design and configuration, lead ICT teams, mentor juniors, and manage client relations and documentation.
Systems Administrator
System Administrators manage daily operations of computer networks, configuring and maintaining systems, training users, and troubleshooting issues.
Cloud Engineer
Cloud Engineers specialise in multi-cloud technologies, assisting organisations with cloud migration, design, deployment, and management of cloud environments.
Chief Information Security Officer (CISO)
Chief Information Security Officers lead teams to ensure network and data security, develop preventative strategies, and manage recovery and disaster planning.
IT Risk Manager
IT Risk Managers assess vulnerabilities, implement risk management plans, install security measures, and monitor networks to prevent data loss and unauthorised access.
Network Engineer
A Network Engineer installs, repairs, and optimises systems, using technical and problem-solving skills to manage and improve networks.
Technical Project Manager
A Technical Project Manager oversees electrotechnology projects, ensuring resources, budgets, and timelines are managed effectively.
Network Administrator
Network Administrators install, manage, and upgrade networks, troubleshoot issues, set up users, and maintain system security and passwords.
QA Tester
A QA Tester ensures software quality by creating test plans, identifying defects, and performing manual and automated testing to meet standards and client expectations.
Software Tester
A Software Tester ensures software quality by performing tests, designing test plans, documenting results, and collaborating with developers.
Computer Systems Technician
Computer Systems Technicians maintain and repair networks, resolve issues, and may design new systems, requiring strong technical skills.
Computer Engineer
A Computer Engineer designs IT systems and applications, collaborates with stakeholders, tests software, and adapts solutions to meet user needs.
Network Architect
A Network Architect designs, maintains, and improves IT networks, solves issues, and leads teams, ensuring effective operations and clear communication.
Technical Architect
A Technical Architect manages IT systems, leads projects, trains staff, adapts skills, and ensures timely completion of tasks within deadlines.
Network Specialist
A Network Specialist maintains IT networks, diagnoses faults, updates systems, and ensures smooth operations while working with teams and stakeholders.
Cloud Architect
A Cloud Architect plans and coordinates cloud services for businesses, ensuring operations run smoothly and addressing any issues.
Infrastructure Architect
An Infrastructure Architect designs and oversees IT programs, ensuring compatibility with existing systems while managing multiple projects.
Enterprise Architect
An Enterprise Architect oversees an organisation's IT needs, ensuring systems and software operate efficiently while managing upgrades and issues.
Network Security Engineer
A Network Security Engineer ensures network integrity by designing security protocols, monitoring traffic, conducting assessments, and collaborating with IT teams to enhance security measures.
Network Manager
A Network Manager designs, implements, and maintains networks, ensuring stability, security, and performance, while managing hardware, troubleshooting, and enforcing policies.
Network Designer
A Network Designer plans, develops, and implements secure network systems, ensuring connectivity and performance, while collaborating with IT teams to meet business needs.
Network Technician
A Network Technician maintains and troubleshoots computer networks, ensuring operational efficiency by monitoring performance and configuring hardware.
Information Systems Manager
An Information Systems Manager oversees IT systems, ensuring effective resource management, security, and alignment with business goals.
IT Operations Manager
An IT Operations Manager oversees IT infrastructure, ensuring security, system reliability, and effective resource management in various organisations.
Network Analyst
A Network Analyst manages and supports network infrastructure, ensuring efficiency, security, and performance through monitoring, troubleshooting, and upgrades.
Computer Systems Engineer
A Computer Systems Engineer designs and maintains computer systems and networks, ensuring efficiency and security while solving technical issues.
ICT Manager
An ICT Manager oversees technology systems, integrating IT and communication networks to enhance organisational operations and efficiency.
ICT Architect
An ICT Architect designs and implements complex ICT systems, ensuring they meet business needs and remain adaptable for future demands.
Computer Architect
A Computer Architect designs complex computer systems and networks, ensuring they are efficient, scalable, and meet performance and security needs.
Chief Technology Officer (CTO)
A Chief Technology Officer oversees a company’s technology strategy, manages resources, plans future needs, and establishes tech policies.
IT Director
An IT Director oversees an organisation's IT strategy and operations, managing systems, budgets, and security while leading a team of IT professionals.
Broadcast Engineer
Broadcast Engineers manage and maintain technical equipment for radio and TV broadcasting, ensuring smooth operations and troubleshooting issues.
Security Analyst
Security Analysts monitor and protect organisations' systems, identifying threats, implementing security measures, and responding to breaches.
Common questions
How can I become a help desk support?
To become a help desk support in Gold Coast, you may want to consider completing the Certificate III in Information Technology. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Gold Coast?
You can train to become a help desk support by completing a qualification with Upskilled or The Gordon. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Gold Coast area that provide help desk support training. The closest campus is 13km away from the center of Gold Coast. You can also study a help desk support course through online learning. Find a course provider that best suits your study needs.