Brisbane

Help Desk Support

Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure. They work on internal support desks at larger businesses and corporations, or commercial help desks at software companies and IT firms.

As a Help Desk Support Technician you’ll be responding to email, chat, and phone enquiries — troubleshooting system faults and setting up new users. You’ll require excellent problem solving, communication, and time management skills.

Future demand Medium
Average yearly income $52,000
Skill level Beginner

How do I become a help desk support?

All skill levels Beginner Experienced
ICT40120

Certificate IV in Information Technology (Systems Administration Support)

Online
18 months
$1,500 - $4,400
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT30120

Certificate III in Information Technology

Online
6 - 12 months
$4,139 - $7,277
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT40120

Certificate IV in Information Technology

Blended, On Campus, Online, Traineeship
6 - 24 months
$0 - $18,000
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT30120

Certificate III in Information Technology (Basic Cyber Security Awareness)

Online
12 months
$0
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

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