A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service. Students will learn how to implement customer service standards and strategies, develop individuals and teams as well as working effectively in customer engagement.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Government funding may be available for eligible students. Funding is available for vocational education courses that meet skills shortages on a state level.
Entry requirements for the Certificate IV in Customer Engagement vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
Government funding may be available to Australian citizens or permanent residents. Eligibility depends on your location, employment status, and whether the course and provider are approved for funding.
The Certificate IV in Customer Engagement will prepare you for the following roles.
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geograph...
Sales Managers manage a team of sales representatives and consultants, setting sales targets and overseeing the departmental budget for wages and i...
Sales Analysts carry out market research to determine prospects for the company’s service offerings, as well as the market for new goods and servic...
Business Development Managers generate new business opportunities for their organisation — managing key customer accounts and promoting the company...
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Compare all providers for the Certificate IV in Customer Engagement available in your area to find the right fit for you.
