SWC Training
Certificate IV in Customer Engagement
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have limited responsibility for the output of others, however they typically report to a more senior business sales practitioner.
Delivery mode
SWC Training offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
- NSW Subsidised Training This training may be subsidised by the NSW Government for eligible individuals. Places are limited.
Career opportunities
The Certificate IV in Customer Engagement will prepare you for the following roles.
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Account Manager
Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geograph...
Sales Manager
Sales Managers manage a team of sales representatives and consultants, setting sales targets and overseeing the departmental budget for wages and i...
Sales Analyst
Sales Analysts carry out market research to determine prospects for the company’s service offerings, as well as the market for new goods and servic...
Business Development Manager
Business Development Managers generate new business opportunities for their organisation — managing key customer accounts and promoting the company...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
About SWC Training
Stanborough Wemyss Contracting Pty Ltd (SWC Training) is a Registered Training Organisation and Human Resources company. SWC Training operates Nationally as a training organisation specialising in workplace-based training programs.
